BigChange: Streamline Your Field Service Operations

BigChange is a comprehensive job management platform designed to streamline operations for field service businesses. With features like job scheduling, CRM, vehicle tracking, and real-time data access, BigChange enhances efficiency and customer service. By automating routine tasks and providing detailed analytics, it empowers businesses to make informed decisions quickly.

Goodcall is the ideal solution for businesses using BigChange, offering a 24/7 AI phone assistant that ensures your business is always available. Seamlessly integrating with BigChange via API, Goodcall handles customer calls, schedules appointments, and provides real-time updates, enhancing customer satisfaction and operational efficiency. For more information on BigChange, visit BigChange.

Key Features

BigChange is a comprehensive job management platform designed to streamline operations for field service businesses. It offers a variety of features that enhance efficiency and customer service. Some of the key features include:

• Job Scheduling: Efficiently schedule and manage jobs to optimize workforce productivity.
• CRM: Manage customer relationships and interactions seamlessly.
• Vehicle Tracking: Monitor and track your fleet in real-time for better logistics management.
• Mobile Workforce Management: Equip your mobile workforce with tools to manage tasks on the go.
• Real-time Data: Access real-time data to make informed decisions quickly.
• Automation Tools: Automate routine tasks to save time and reduce errors.
• Customer Portal: Provide customers with a portal to track their service requests and interactions.
• Invoicing and Quoting: Generate invoices and quotes efficiently to streamline financial operations.
• Reporting and Analytics: Gain insights into your business operations with detailed reports and analytics.

Business Types Which Use BigChange

BigChange is versatile and caters to a wide range of field service businesses. Some of the business types that benefit from using BigChange include:

• Plumbing
• Electrical Services
• HVAC
• Landscaping
• Cleaning Services
• Pest Control
• Security Services
• Telecommunications
• Construction
• Facilities Management

Works with an Ecosystem

BigChange integrates seamlessly with various applications, enhancing its functionality and providing a comprehensive solution for businesses. It offers an API for custom integrations. Here are some of the applications it works with:

• Sage
• QuickBooks
• Xero
• Salesforce
• Microsoft Dynamics

However, it does not currently work with Zapier, which may be a consideration for businesses looking for extensive automation options.

Related Products and Competitors

When evaluating BigChange, it's essential to consider other products in the market. Here are some competitors and alternatives:

• Verizon Connect
• Synchroteam
• Joblogic
• Taskertools
• GorillaDesk
• Tradify
• Salesforce Platform

For more detailed comparisons, you can refer to these sources:

• GetApp UK
• TrustRadius
• CB Insights

Common Questions

Here are some common questions that business owners might have when evaluating BigChange:

• What is BigChange? BigChange is a job management platform designed to streamline operations for field service businesses.
• What features does BigChange offer? BigChange offers job scheduling, CRM, vehicle tracking, mobile workforce management, real-time data, automation tools, customer portal, invoicing, quoting, and reporting and analytics.
• Which businesses can benefit from BigChange? Businesses in plumbing, electrical services, HVAC, landscaping, cleaning services, pest control, security services, telecommunications, construction, and facilities management can benefit from BigChange.
• Does BigChange integrate with other applications? Yes, BigChange integrates with applications like Sage, QuickBooks, Xero, Salesforce, and Microsoft Dynamics. It also offers an API for custom integrations.
• Does BigChange work with Zapier? No, BigChange does not currently work with Zapier.

How it Can Work with Goodcall

Integrating Goodcall with BigChange can significantly enhance the efficiency and customer service capabilities of your business. Here are some benefits:

• 24/7 Availability: Goodcall's AI phone assistant ensures that your business is always available to take calls, even outside of regular business hours.
• Seamless Integration: Goodcall can integrate with BigChange via API, allowing real-time access to job schedules, customer information, and other critical data.
• Enhanced Customer Service: With Goodcall, customers can schedule appointments, get real-time updates, and perform transactions without waiting for a human operator.
• Cost Efficiency: By automating call handling and integrating with BigChange, businesses can reduce the need for a large call center staff, thereby cutting costs.
• Improved Productivity: Employees can focus on more critical tasks as Goodcall handles routine inquiries and scheduling.

For example, a plumbing business using BigChange for job scheduling can integrate Goodcall to handle customer calls, schedule appointments, and provide real-time updates on job status. This not only improves customer satisfaction but also ensures that the business runs smoothly and efficiently.