© Goodcall 2024
Made with ❤ in California, Egypt, Pennsylvania, Washington, and Virginia
.webp)
Leverage GoodCall’s analysis, automation and learning engines to bring your CX beyond the script. Founded at Google and HIPPA compliant, our enterprise solutions are trusted, reliable and secure. Demo in minutes, deploy in days to weeks.
Goodcall's voice AI platform offers a unique value proposition for enterprise customers by providing a self-serve AI phone assistant that is easy to use and doesn't require advanced technical skills. The platform is designed to be intuitive and reliable, allowing enterprises to automate tasks and improve customer service without the need for extensive in-house technical resources in AI, Data Science or Business Intelligence.
The Goodcall solution is specifically designed to drive ROI by focusing on learning from each call to improve the system’s effectiveness. The platform uses existing call recordings, such as from Genesys, to analyze customer interactions and identify areas for improvement through a priority matrix of frequency and integration complexity. The voice AI service then uses this data to refine its processes and make better decisions in future interactions in a low latency and natural way.
Each interaction with the customer is evaluated by a learning and evaluation pipeline. This cycle of learning and improvement is critical for ensuring that the platform is constantly optimized for performance and efficiency, while also making the system more reliable, scalable and accurate over time.
Over 30% of inbound call center interactions are monotonous, easily repeatable tasks, which are ideal for AI. Examples include customer authentication, package tracking, frequent FAQ's, form access and more. Assigning these interactions to your human team puts them into a robotic mindset. Shifting these tasks to a Goodcall agent doesn't just boost efficiency, it frees your team to do what they do best, empathize with customers, solve problems creatively, and deliver world-class customer support.
Call analysis is the foundation of Goodcall's product offerings. From day one, Goodcall's agents can learn from your existing call recordings to identify opportunities for automation and to boost the performance of your human team. From there, you'll get an automation roadmap that factors in frequency and complexity of customer interactions to highlight where your biggest opportunities lie. From your first deployment, your AI is always on and always working to get better, constantly surfacing new opportunities to optimize existing automations, or create brand new ones.
Every business has unique backend systems. Deploying end-to-end automations on these systems can be daunting. Goodcall uses a combination of pre-existing integrations, private API's and proprietary agentic workflows to streamline the path to production. Automate tasks like scheduling, caller authentication using secure PII, order tracking, purchase authorizations, form and document processing, and much more. Easily connect with tools like Microsoft Teams, Genesys, HubSpot, to track interactions, enable end-to-end automations and route callers to the right place.
Your agent’s performance is always visible so that you can understand your return on investment, understand who’s calling, and easily find the calls that matter most to you.
Whenever your agent doesn’t know how to answer a caller’s question, you’ll be alerted of a new teachable topic. Teach your agent how to respond in just a few clicks so that you can handle even more questions automatically.
Whenever your agent doesn’t know how to answer a caller’s question, you’ll be alerted of a new teachable topic. Teach your agent how to respond in just a few clicks so that you can handle even more questions automatically.
