© Goodcall 2024
Made with ❤ in California, Egypt, Pennsylvania, Washington, and Virginia
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Goodcall’s AI Phone Agents streamline operations and help your team focus on the moments that matter. From automating repetitive tasks to uncovering insights, our solutions are designed to meet the unique needs of enterprise businesses.
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Transcribe and analyze calls to classify intent, sentiment, and common issues. Turn call data into actionable insights that enhance workflows and drive smarter decision-making.
Design workflows tailored to your business needs. Automate tasks like scheduling, routing, and lead capture while ensuring smooth handoffs for complex cases requiring human expertise.
AI Phone Agents are always on—ready to handle customer needs, even during off-hours or seasonal spikes. They scale seamlessly to meet demand without adding staff.
Route calls based on customer intent, name, or department to ensure faster resolutions. Reduce wait times and improve first-call resolution rates.
Use real-time analytics to track performance and identify key coaching opportunities. Optimize team workflows and continuously improve customer outcomes.
Easily connect with tools like Salesforce, Zendesk, Genesys, NICE CXone, HubSpot, and more. Keep all your data synchronized to enhance workflows and efficiency.
Getting started with Goodcall is simple. From onboarding to AI deployment, our process ensures a seamless transition to smarter, more efficient workflows.
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All calls are transcribed and analyzed for intent, sentiment, and key themes. This step uncovers inefficiencies and identifies opportunities for automation.
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Core system integrations are completed, and custom AI workflows are activated. High-impact flows are rigorously tested and optimized before scaling.
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Access real-time insights and ROI through detailed daily, weekly, and monthly reports. Track AI performance and human operations for continuous improvement.
Choose from six AI voices ready to launch, or create a custom voice tailored to your brand’s personality. All voices are human-like, respond in under 0.5 seconds, and are available 24/7. Goodcall AI Phone Agents never forget, automate tasks, and manage workflows seamlessly. Multi-lingual support is coming soon.
“Our team was overwhelmed during peak seasons, with call volumes that pushed us to the limit. Goodcall’s AI Phone Agents reduced our call volume by 45%, resolution times by 75%, and boosted customer satisfaction by 85%. Integrations with Genesys and DialPad allowed our human agents to focus on what they do best—delivering exceptional customer care.”
Our AI Phone Agents automate routine tasks, analyze call patterns, and provide real-time insights. This reduces team pressure, speeds up resolutions, and helps your agents focus on high-value interactions.
AI Phone Agents can manage appointment scheduling, process returns, resolve FAQs, and guide human agents with next steps during complex interactions.
Yes! Goodcall integrates with popular tools like Microsoft Dynamics, Genesys, DialPad, ZenDesk, Five9, CXOne by Nice, Zoho, and RingCentral, so it fits seamlessly into your current workflows.
Absolutely. Our AI Phone Agents are always on, even when your team is offline, ensuring consistent support and quicker resolutions.
Our AI is always learning. It adapts to your workflows, identifies new opportunities for automation, and continuously refines its performance to meet your evolving business needs.
Your agent’s performance is always visible so that you can understand your return on investment, understand who’s calling, and easily find the calls that matter most to you.
Whenever your agent doesn’t know how to answer a caller’s question, you’ll be alerted of a new teachable topic. Teach your agent how to respond in just a few clicks so that you can handle even more questions automatically.
Whenever your agent doesn’t know how to answer a caller’s question, you’ll be alerted of a new teachable topic. Teach your agent how to respond in just a few clicks so that you can handle even more questions automatically.
Whenever your agent doesn’t know how to answer a caller’s question, you’ll be alerted of a new teachable topic. Teach your agent how to respond in just a few clicks so that you can handle even more questions automatically.