How Goodcall works, in plain answers.

A Goodcall number connects your AI phone agent to real callers. Choose an available local US number, then publish it on your website, Google Business Profile, and social profiles, or forward your existing business line to it.

Yes. Your carrier's conditional call forwarding can send busy or unanswered calls to your Goodcall number. Forward every call if you want the agent to answer first. Your carrier controls the ring time; Google Voice and Ooma support forwarding every call, rather than an unanswered-call fallback.

You control its greeting, instructions, questions, and escalation contacts. Tell Gabi what to change, test the result on practice calls, and publish when you are ready. In the console, workers handle jobs such as collecting a lead, answering from your business information, or booking on Google Calendar.

Configure an escalation contact so the agent can transfer the caller to a person. It retries busy lines and can try the next contact when nobody answers, up to three contacts. You can also configure a worker to collect the caller's details and notify your team. Review unfamiliar requests in the call record and decide what to change before publishing.

Team members can sign in to your account. Their role and per-agent access determine what they can see and change. Directory contacts are the people or phone numbers your agent can transfer a call to; adding a directory contact does not grant access to your account.

Directory contacts are unlimited on every plan: add as many transfer numbers as you need. Team members are limited by plan: 1 on Starter, 5 on Growth and 10 on Scale. Enterprise goes higher.

Invite them as team members and choose their role and per-agent access. This lets an agency give a client access to the appropriate agent without sharing every agent in the account.

You can create separate agents for different locations, with their own business information and phone setup. Choose a plan for the customers each agent serves; contact sales for several locations, connected systems, or enterprise volume pricing.

GC4 has connections for Google Calendar, Google Sheets, and HighLevel. Other systems require a configured API tool or MCP server. Zapier is an integration for existing Goodcall GC3 agents; it is separate from native GC4 integrations. See the Zapier integration page for the legacy workflow.

Tell callers they are speaking with an AI assistant, use a clear greeting, and hear the voice on practice calls before putting it on your line. Set up a human escalation contact for requests your agent cannot handle.

Starter is $79 a month for 100 customers, Growth is $129 a month for 500 customers, Scale is $299 a month for 2,000 customers. Every plan is month to month and includes a local phone number. Bigger teams can talk to us about Enterprise volume pricing.

No. We never meter minutes, calls or tokens. You pay per unique customer: the number of different people your agent helped this month. A thirty-second call and a nine-minute booking cost the same.

One phone number, once a month. The same person calling five times in a month is one customer. Spam and wrong numbers don't count.

Your plan price covers its customers. If you go over, each extra customer bills at your plan's own rate: 79¢ on Starter, 26¢ on Growth, 15¢ on Scale. There's no penalty rate, and no charge for minutes.

Yes. One price covers your number, the calls it answers and the AI behind it. There's no separate phone bill from us.

The prices on our pricing page are current, starting at $79 a month. Older prices like $66 a month were annual plans on our previous platform and aren't offered now.

No. Calls you make to test your agent use AI usage, not customers. Each plan includes test runs, and you can top up $5 at a time.

Not right now. Every plan bills monthly.

You get a free demo agent instead. Build it, test it and hear it answer at no cost. You only start paying when you add a phone number and pick a plan.

When you add a phone number, then monthly on that date. If you upgrade, the new plan starts right away and you're charged the prorated difference.

No. Every plan is month to month with no setup fee and no minimum term. You can cancel or downgrade any time from the Billing page in the app. Your agent and its setup stay as a free demo agent; you only give up the phone number.

There's no pause, and no price below $79 a month. Instead, downgrade to the free demo agent: your agent keeps its whole setup, but gives up its phone number. When you come back, you pick a plan again and get a new number. Your callers keep dialing your own business number, but point your carrier's forwarding at the new Goodcall number when you're back; anyone who dials your Goodcall number directly will need the new one.

Don't try again yet. Email support@goodcall.ai and we'll sort out the charge and your number.

If you moved from our previous platform, email support@goodcall.ai and we'll check that only one subscription is active.

Not yet. Publishing makes your setup live for test calls in the app. Callers can reach it only once your agent has a phone number: pick one in the app, which takes about two minutes, then either forward your existing line to it or put the new number on your website and listings.

No. With forwarding, customers keep dialing your own business number and never see the Goodcall number. When you call them back, you call from your own phone as you always have. Only if you publish the Goodcall number directly do customers dial it.

Your number stays with your carrier and keeps working as before. Forwarding is a setting on your line, not a transfer, and you can turn it off any time with your carrier's stop code (Verizon *73; AT&T #21# for every call or ##61# for unanswered calls) or in your provider's app. Whether forwarded minutes cost extra depends on your carrier and plan. If your line ever seems dead after setting it up, turn forwarding off with that code and contact support.

Yes. Keep your number with your current carrier and forward its calls to your Goodcall number. Your customers keep dialing the number they already know.

Not yourself yet. Forwarding gives you the same result today without moving your number. If you have a special case, contact support.

Get your Goodcall number, call it yourself to test your agent, then turn on forwarding from your existing number. Or publish the new number on your website and listings instead.

Your choice. "Ring my phone first" sends only unanswered calls to your agent, so it catches what you miss. "Send every call" has your agent answer everything. The app walks you through both for your carrier.

Dial *71 then your Goodcall number to forward only unanswered calls, or *72 then your Goodcall number to forward every call. Dial *73 to turn forwarding off.

To forward every call on an iPhone, open Settings, Phone, Call Forwarding. For unanswered calls only, dial **61*, your Goodcall number, then #. Dial ##61# to turn it off. On Android, open the Phone app, then Settings, Calls, Call forwarding, and choose Always forward or When unanswered.

These are set in your provider's online portal, under call forwarding or call handling rules. Comcast Business, Spectrum Business and Cox Business also accept *72 then your Goodcall number to forward every call, and *73 to stop. The app has step-by-step instructions for each one.

Yes, but only every call. They send unanswered calls to their own voicemail, so "ring my phone first" doesn't work with them.

Look for "call forwarding" in your provider's settings or help pages and forward to your Goodcall number. If you're stuck, contact support and we'll help.

It can send texts. Your agent can text a caller a confirmation or a link. It can't receive replies yet.

Not yet. Goodcall numbers are local US numbers today.

Yes. To use Goodcall with protected health information, choose the Scale plan or Enterprise and sign our Business Associate Agreement (BAA) before your agent takes calls that involve patient information.

Yes, on the Scale plan ($299 a month) and on Enterprise. We have a standard Business Associate Agreement ready to sign. If you need to use your own form, send it to us and we'll review it.

Yes. Every call is recorded and transcribed so you can review it in the app. How long you can look back depends on your plan.

Yes. Callers are told they're speaking with an AI assistant.