Running a chiropractic practice takes more than just patient care. Managing appointments, handling inquiries, and providing quick responses can take up a lot of time. That’s where a professional answering service can help.

An answering service ensures your patients always hear a friendly, helpful voice — even when your team is busy. It keeps your schedule organized and your practice running smoothly.

But not all services are created equal. Some offer simple message-taking, while others provide advanced features like appointment scheduling and automated responses. Choosing the right one can make a huge difference in patient satisfaction and your daily operations.

In this article, we’ll review the best answering services for chiropractors. Let’s find the perfect fit for your practice.

What Is a Chiropractor Answering Service?

A chiropractor answering service handles calls and messages for your practice. It ensures your patients always reach a live person or automated system, even when your office is closed or your staff is busy.

These services can manage appointment scheduling, take messages, answer common questions, and direct urgent calls. Some also offer advanced features like SMS follow-ups and call recordings.

By using an answering service, you provide consistent, professional support without overloading your in-house team. It helps keep your practice organized and your patients happy.

Benefits Of Answering Service For Chiropractors

Managing a chiropractic practice involves more than just patient care. There are appointments to schedule, questions to answer, and calls to handle — often all at once. An answering service can take that load off your shoulders, keeping your practice organized and your patients supported. Here’s why it’s worth considering.

Keeps Your Schedule on Track

Staying on top of appointments can be a challenge when you're focused on patient care. A chiropractor answering service can handle booking, cancellations, and rescheduling, so your calendar stays up to date without the back-and-forth. Many services integrate with popular scheduling tools, making the transition seamless.

Ensures No Call Goes Unanswered

Missed calls can mean missed opportunities — and frustrated patients. An answering service makes sure every call is answered promptly, whether it’s during business hours or after. You can offer a professional, consistent experience without relying solely on your in-house team.

Provides Consistent Information

An answering service can relay important details to your patients, like office hours, pricing, or current protocols. You provide the information, and they make sure it’s communicated clearly and accurately every time.

Handles Overflow Efficiently

When your front desk gets busy, calls can pile up. An answering service can step in as an overflow solution, taking messages or addressing common inquiries when your team is tied up. This keeps things running smoothly without overwhelming your staff.

Customizes the Patient Experience

Every practice is unique, and a good answering service adapts to your style. They can use custom scripts tailored to your practice’s tone and needs, ensuring patients get the right information and a warm, professional experience every time they call.

Protects Patient Information

Patient data security is critical. Many chiropractor answering services are HIPAA-compliant, ensuring sensitive information stays protected. Trained agents follow strict privacy guidelines, giving you peace of mind.

Saves You Time and Stress

With an answering service handling routine calls and admin tasks, you and your team can focus on providing quality care. You’ll spend less time juggling phones and more time with your patients.

An answering service isn’t just a convenience — it’s an investment in your practice’s efficiency and patient satisfaction.

Essential Answering Services for Chiropractic Clinics

A well-run chiropractic practice needs more than just great patient care — it also needs seamless communication. A professional answering service can take on those crucial front-desk tasks, keeping your clinic organized and your patients happy. Here’s what they can handle.

Round-the-Clock Live Support

Patients don’t just need help during office hours. An answering service ensures your clinic stays accessible 24/7. Whether it’s after-hours calls or overflow during busy days, live agents can answer questions, schedule appointments, and offer the same friendly service your in-house team provides.

Efficient Appointment Management

Keeping your schedule balanced is key to running a smooth practice. An answering service can handle appointment booking, rescheduling, and reminders, making sure your calendar stays organized and your time is used wisely.

HIPAA-Compliant Call Handling

Protecting patient information is non-negotiable. A HIPAA-compliant answering service keeps sensitive data secure while managing patient calls, answering questions, and handling appointments with care and professionalism.

Nurse Triage Support

Sometimes patients need medical advice before their next visit. With trained nurses available for phone triage, patients can get expert guidance on their symptoms and the right steps to take — no in-person visit required.

Emergency Call Routing

For chiropractic practices that handle urgent care, emergency call routing is a must. An answering service can quickly screen emergency calls, gather important details, and connect patients to the right on-call practitioner without delay.

Secure Messaging for Patient Information

Communication with patients and other providers needs to stay safe and confidential. A secure messaging service ensures that any information exchanged meets HIPAA standards, keeping sensitive details protected.

Staff On-Call Coordination

It’s not just patient calls that matter — keeping your team connected is just as important. An answering service can help manage employee on-call schedules, making sure there’s always clear communication and no gaps in coverage.

These services take the pressure off your in-house staff and keep your practice running smoothly, so you can focus on what matters most: patient care.

Our Picks For the Best Answering Service For Chiropractors

GoodCall - Best Overall Answering Service

Goodcall stands out for its advanced AI-driven approach to customer communication, offering a smart and efficient solution for chiropractic clinics. With customizable AI agents and seamless automation, Goodcall takes the hassle out of managing calls, booking appointments, and providing consistent patient support. It’s designed to handle routine inquiries while keeping your practice’s personal touch intact.

Key Features

• Customizable AI Agents: Choose from a variety of AI personas to match your clinic’s tone and style.
• Personalized Greetings: Tailor automated greetings based on your business hours and specific clinic information.
• SMS Link Sharing: Easily send patients direct links to your website for added convenience and quick information access.
• Efficient Message Handling: AI agents can take messages, schedule appointments, and manage orders following your clinic’s protocols.
• Seamless Integration: Connect Goodcall with tools like Microsoft Teams, HubSpot, and Genesys for smooth workflow integration.
• Smart Call Analysis: Uses call recordings and learning algorithms to continuously improve future patient interactions.

Pros and Cons

Pros:

• Streamlines patient communication with AI efficiency
• Reduces missed calls and boosts appointment scheduling
• Offers easy integration with popular business tools
• Customizable to reflect your clinic’s unique voice

Cons:

• AI-driven approach may feel less personal for some patients
• Pricing can vary depending on integration complexity

Pricing

Goodcall offers customized pricing based on your clinic’s size and specific needs. Contact their team directly for a personalized quote.

Answer MTI - Best for 24/7 Live Answering

AnswerMTI has been offering reliable live answering services for chiropractors since 1982. Their US-based virtual receptionists provide around-the-clock call coverage, ensuring no patient call goes unanswered—day or night. Whether your office is closed or you’re busy with a patient, AnswerMTI’s team handles appointment scheduling, message taking, and patient inquiries with professionalism and care.

Key Features

• 24/7 Live Answering: Highly trained receptionists manage calls at any hour, offering real-time support.
• Flexible Call Handling: Customizable call plans tailored to your clinic’s specific needs.
• Emergency Call Routing: Urgent calls can be forwarded or transferred based on your parameters.
• HIPAA Compliance: Ensures all patient information stays secure and confidential.
• Overflow Management: Handles high call volumes without putting patients on hold or sending them to voicemail.
• Bilingual Support: Offers service in multiple languages to better serve a diverse patient base.

Pros and Cons

Pros:

• Live, US-based agents provide compassionate and professional service
• No long-term contracts, offering flexible month-to-month plans
• Supports emergency call forwarding and live transfers
• Helps manage high call volumes and after-hours calls

Cons:

• Limited advanced automation features compared to AI-driven services
• Pricing may vary based on call volume and service needs

Pricing

AnswerMTI offers budget-friendly, month-to-month pricing with no hidden fees. Contact them directly for a customized quote or to start a free trial.

Well Received - Best for Medical Practices

Well Received specializes in providing HIPAA-trained virtual receptionists tailored for medical practices. Their team ensures every patient call is handled with care, professionalism, and strict confidentiality. With 24/7 availability and a user-friendly mobile app, they offer seamless communication and support, whether managing appointments or taking messages.

Key Features

• HIPAA-Certified Receptionists: Trained to handle sensitive patient information securely.
• 24/7 Call Coverage: Ensures no patient call goes unanswered, day or night.
• Mobile App Access: Manage messages, appointments, and call details on the go.
• Appointment Scheduling: Helps reduce no-shows and keeps your calendar organized.
• Customizable Call Scripts: Tailor conversations to match your practice’s needs and tone.

Pros and Cons

Pros:

• Specialized support for medical offices with HIPAA compliance
• Mobile app offers easy call management and real-time updates
• 24/7 availability keeps your practice connected at all times

Cons:

• Primarily focused on medical practices, which may limit versatility for other businesses
• Pricing details not always transparent without a consultation

Pricing

Well Received offers customized pricing based on your practice’s needs. Reach out directly for a personalized quote.

Best Reception - Best for Personalized Service

Best Reception offers a highly professional and personalized answering service designed to keep chiropractic practices running smoothly. Their UK-based receptionists ensure every call is answered with care, helping you avoid missed opportunities while maintaining top-notch client support. Flexible and scalable, their service adapts as your practice grows.

Key Features

• UK-Based Receptionists: No overseas call centers, ensuring consistent service quality.
• Call Management: Handle calls efficiently with options for live transfer or instant messaging.
• Business Support: Free up your team’s time by letting receptionists manage incoming calls.
• Flexible Service Plans: Scalable options tailored for both small and large practices.
• Client-Centered Care: Ensure every patient speaks to a real person, not a voicemail.

Pros and Cons

Pros:

• Personalized, professional service with a local touch
• Flexible and scalable to fit your practice’s needs
• Reduces missed calls and keeps client satisfaction high

Cons:

• UK-based service may not suit practices outside the region
• No mobile app for on-the-go call management

Pricing

Pricing for Best Reception varies based on your business size and needs. Contact them directly for a custom quote.

Answer PRO - Best for Medical Expertise

AnswerPro brings decades of experience in healthcare answering services, offering professional and compassionate support tailored to chiropractic offices. Their US-based team understands the importance of patient care, answering calls with empathy and efficiency — even during evenings, weekends, and holidays. With a deep focus on security and professionalism, AnswerPro works seamlessly as an extension of your practice.

Key Features

• 24/7 Availability: Handles calls during business hours, after-hours, weekends, and holidays.
• HIPAA-Compliant: Ensures patient data remains safe and meets strict privacy standards.
• Custom Call Scripts: Tailored responses to gather patient details like symptoms and insurance info.
• Registered Nurses: Access to trained nurses for telephone triage and patient support.
• Flexible Call Volume: Scales with your practice’s needs without missing important calls.

Pros and Cons

Pros:

• Staff includes registered nurses for medical expertise
• Fully HIPAA-compliant for secure patient data handling
• Customizable call scripts tailored to your office’s policies

Cons:

• Advanced medical expertise may come at a higher cost
• Primarily suited for practices needing detailed patient support

Pricing

AnswerPro offers custom pricing based on your practice’s size and call volume. Contact them directly for a tailored quote.

Wrap-Up!

A professional answering service can make a huge difference in how smoothly your chiropractic office runs. Whether you need after-hours support, help managing appointments, or a way to ensure no patient call goes unanswered, the right service keeps your practice organized and your patients happy.

Goodcall stands out as a reliable, affordable option with top-notch features designed to meet your needs. Their 24/7 coverage, HIPAA compliance, and flexible plans make them a great choice for any chiropractic office looking to improve patient communication.

Ready to take your practice to the next level? Reach out to Goodcall today and see how their services can support your team and enhance patient care.