12 Best Answering Services for Doctors' Offices

Managing patient inquiries, scheduling appointments, and responding to emergencies require seamless and reliable interaction channels. Selecting the best answering service for doctors' offices not only enhances operational efficiency but also significantly boosts patient satisfaction and trust.  

According to the Healthcare Information and Management Systems Society (HIMSS), effective communication technologies can improve patient engagement by up to 60%. This comprehensive guide explores the top answering services tailored specifically for medical professionals, with GoodCall at the forefront for its exceptional, medical-specific solutions.

Let's delve into how these services can transform your practice and elevate the patient experience.

Why Do Doctors Need an Answering Service

In today's fast-paced healthcare environment, doctors and medical practitioners face the challenge of balancing patient care with administrative duties. An answering service plays a crucial role in bridging this gap by ensuring that patient communications are handled professionally and efficiently, even when the office is closed or staff is occupied.

Here are some key reasons why doctors need an answering service:

• 24/7 Availability: Patients may have urgent concerns at any time of day. An answering service ensures that patient calls are answered promptly, providing reassurance and immediate assistance outside of regular office hours.
• Improved Patient Satisfaction: Quick and professional responses to patient inquiries enhance the overall patient experience, fostering trust and loyalty towards your practice.
• Efficient Emergency Handling: Trained operators can triage calls effectively, ensuring that emergencies are identified and communicated to on-call physicians without delay.
• HIPAA Compliance: Professional medical answering services are well-versed in HIPAA regulations, ensuring that all patient information is handled securely and confidentially.
• Reduced Administrative Burden: By handling routine inquiries and appointment scheduling, an answering service frees up your staff to focus on in-person patient care and other critical tasks.
• Cost-Effective Solution: Utilizing an answering service can be more cost-effective than hiring additional full-time staff, as services can be scaled to match call volume and specific needs.
• Multilingual Support: Many answering services offer bilingual or multilingual support, helping you effectively communicate with a diverse patient population.
• Minimized No-Shows: Services that include appointment reminders can reduce no-show rates, optimizing your schedule and increasing practice revenue.

Incorporating a professional answering service into your practice not only enhances communication but also contributes to better patient outcomes and overall efficiency.

GoodCall – Top Answering Service for Doctors' Offices (Starting at $99/month)

GoodCall stands out as one of the best answering services for doctors' offices, with an array of comprehensive features designed specifically for the medical field. Their services include 24/7 live answering with highly trained, HIPAA-compliant professionals who ensure patient confidentiality and data security. They handle appointment scheduling and reminders, patient intake support, offer bilingual receptionists to serve diverse patient populations, and manage emergency call routing with precision.

It was founded in 2024, and is based in California, Egypt, Pennsylvania, Washington, and Virginia.

Key Features

• Trusted by over 5,000 medical professionals for their specialized communication solutions.
• High customer satisfaction rating of 98%, reflecting their commitment to excellent service.
• Fast call answer times averaging under 10 seconds, ensuring prompt patient support and reducing wait times.
• Nationwide coverage in the United States, enabling consistent service across multiple locations.
• Advanced call routing and on-call scheduling, ensuring urgent messages reach the right provider quickly.
• Secure messaging platform, allowing for safe transmission of sensitive information.
• Dedicated account managers, providing personalized support and easy scalability as your practice grows.

Pricing

• Essential Plan: Starting at $99 per month for up to 100 minutes.
• Professional Plan: $199 per month for up to 250 minutes.
• Premium Plan: $399 per month for up to 500 minutes.
• Custom Enterprise Solutions: Available for practices with higher call volumes.

By choosing GoodCall, you benefit from specialized features designed for medical practices, ensuring secure and professional communication with your patients while enhancing your operational efficiency.

PatientCalls – Customized Pricing Based on Your Needs

PatientCalls focuses exclusively on the medical community, making it a top choice for doctors' offices seeking the best answering service. They offer HIPAA-compliant medical answering services with 24/7 live agents who are trained in medical terminology and patient handling. Their secure messaging platform ensures all communications adhere to the highest standards of patient privacy.

In 2022, PatientCalls successfully managed over 2 million patient interactions and achieved a 95% first-call resolution rate.

• Key Features:
• Serves over 3,000 healthcare providers nationwide, from small practices to large medical centers.
• Reliable service with 99.9% uptime guarantees, ensuring your patients can always reach you.
• Quick average call handling time of under 30 seconds, minimizing patient wait times.
• Provides services in multiple languages, catering to a diverse patient base.
• Advanced appointment scheduling and reminder systems, helping reduce no-shows by up to 25%.
• Customizable scripts and protocols, aligning with your practice's specific needs.
• Detailed reporting and analytics, providing insights into patient interactions.

Pricing

• Standard Plan: Starting at $150 per month for up to 100 minutes.
• Advanced Plan: $300 per month for up to 250 minutes.
• Premium Plan: $500 per month for up to 500 minutes.
• Custom Plans: Tailored packages available based on specific requirements.

With PatientCalls, you're partnering with a team dedicated to specialized and compliant patient communications, enhancing patient satisfaction and trust.

PerfectServe – Contact for Customized Quote

PerfectServe offers a streamlined solution with a single communication platform for physicians and staff, ideal for doctors' offices in need of the best answering service. Their features include protected caller ID, customizable call routing based on schedules and roles, and HIPAA-compliant messaging for secure collaboration. Their platform facilitates real-time communication, reducing delays in patient care.

Used by over 100,000 physicians and 500 healthcare organizations, PerfectServe enhances communication efficiency significantly.

Key Features

• Widely used by over 500 healthcare organizations, demonstrating widespread trust.
• Facilitates secure messaging among care teams, improving coordination by up to 30%.
• Helps reduce communication delays, enhancing patient outcomes.
• Integration capabilities with major electronic health record systems, streamlining workflows.
• Intelligent voice and message routing, ensuring critical information reaches the right person.
• Mobile app access, enabling providers to manage communications on the go.
• Consult scheduling features, optimizing time and resource management.

Pricing

Contact PerfectServe directly for a customized quote tailored to your practice.

PerfectServe is designed to reduce disruptions and enhance communication efficiency within healthcare practices, allowing you to deliver timely patient care.

TeleMed Inc. – Pricing Tailored to Your Practice

Serving over 5,000 healthcare providers nationwide, TeleMed Inc. delivers 24/7 medical answering services, virtual office answering, and HIPAA-compliant messaging. Their MyTeleMed mobile app ensures secure communications on the go, providing instant access to messages and patient information, making it a strong contender for the best answering service for doctors' offices.

In 2022, TeleMed Inc. handled over 10 million calls with an average answer time of under 20 seconds.

Key Features

• Handles over 10 million calls annually, demonstrating scalability and reliability.
• High first-call resolution rate of 97%, enhancing patient experience and reducing follow-ups.
• Offers services in multiple languages, improving accessibility for non-English speaking patients.
• Provides customizable call scripts, aligning with your practice's protocols and ensuring consistency.
• Emergency dispatch services, promptly handling urgent situations.
• Message delivery options, including SMS, email, fax, and mobile app notifications.
• Detailed call logs and reporting, aiding in performance monitoring and compliance.

TeleMed Inc. offers reliable and secure patient communication solutions, supporting your practice's commitment to excellent patient care.

The Doctors Answer – Competitive Rates with Customized Plans

Dedicated solely to the medical field, The Doctors Answer provides specialized services for various medical professionals. With 24/7 live answering and HIPAA compliance, they ensure expert handling of patient calls, positioning themselves as one of the best answering services for doctors' offices. Their agents are trained to handle sensitive situations with empathy and professionalism.

They boast a 99.5% average monthly uptime and handle over 2 million calls annually.

Key Features

• Serves over 1,000 medical practices across the country, from solo practitioners to large groups.
• Quick average call answer times of under 15 seconds, minimizing patient frustration and improving satisfaction.
• 24/7/365 availability, including holidays and weekends, ensuring continuous support.
• No long-term contracts, offering flexible service options to suit your practice's dynamics.
• Customizable message delivery, via email, text, or phone, according to your preference.
• Appointment scheduling and reminders, helping reduce no-show rates by up to 20%.
• After-hours support, ensuring patients can reach your practice at any time.

Pricing

• Basic Package: Starting at $79 per month with per-minute billing.
• Standard Package: $249 per month for up to 200 minutes.
• Premium Package: $449 per month for up to 400 minutes.
• Custom Plans: Available to fit your specific needs.

The Doctors Answer is committed to complying with healthcare regulations while delivering exceptional service tailored to your practice's needs.

Sequence Health – Contact for Detailed Pricing Information

Sequence Health enhances patient engagement with dedicated patient care coordinators. They manage inbound and outbound calls, appointment scheduling, and insurance verification, contributing to its reputation among doctors' offices seeking the best answering service. Their services extend to patient follow-ups and outreach programs, improving overall patient care continuity.

Sequence Health reports a 30% increase in patient conversions for their clients and a 25% reduction in no-show rates.

Key Features

• Helps increase patient appointments by up to 30%, boosting practice revenue.
• Handles over 5 million patient interactions annually, showcasing experience and reliability.
• Reduction in no-show rates by 25%, thanks to effective reminder systems and patient engagement strategies.
• Integration with major EHR systems, ensuring seamless data flow and record-keeping.
• Customized patient communication plans, tailored to your practice's goals.
• Health education and patient support, enhancing patient understanding and compliance.
• Actionable analytics and reporting, helping you make informed decisions.

Pricing

For detailed pricing information, you'll need to contact them directly.

Sequence Health streamlines administrative tasks, letting healthcare providers focus on patient care while ensuring patients feel supported and informed.

AnswerFirst – Plans Based on Call Volume and Requirements

AnswerFirst delivers premium patient care with 24/7 live medical call answering, appointment scheduling, and urgent medical question handling. They also process prescription refill requests, all while maintaining HIPAA compliance, making them a strong choice as the best answering service for doctors' offices. Their agents are trained to handle calls with compassion and efficiency, reflecting your practice's standards.

AnswerFirst maintains a 99.99% proven uptime and answers over 50,000 calls daily.

Key Features

• Serves healthcare clients worldwide, indicating versatility and global standards.
• Fast average hold times of under 12 seconds, ensuring patients are attended to promptly.
• HIPAA-compliant messaging platform, safeguarding patient information.
• Provides services in English and Spanish, broadening patient accessibility.
• Customizable service options, allowing you to select features that best suit your practice.
• Real-time message delivery, ensuring timely communication with your team.
• Online account access, giving you control over your services and preferences.

Pricing

• Pay-as-You-Go Plan: $1.25 per minute with a $35 monthly service fee.
• Bundled Plans:
• Basic: $150 per month for 120 minutes.
• Standard: $250 per month for 220 minutes.
• Professional: $450 per month for 420 minutes.
• Enterprise: Custom plans for higher volumes.

AnswerFirst ensures critical information is relayed promptly with professional and compassionate communication, enhancing patient trust and satisfaction.

Flatworld Solutions – Customized Pricing Based on Services

Flatworld Solutions offers comprehensive healthcare call center services, including physician referrals, medical answering services, insurance verification, and hospice answering. As a versatile provider, they are among the best answering services for doctors' offices, offering both inbound and outbound services to improve patient engagement.

With operations in over 10 countries, they serve more than 18,000 clients globally and have over 350 skilled call center professionals.

Key Features

• Serves clients across 167 countries, bringing a global perspective to patient interactions.
• High call quality scores from client evaluations, reflecting consistent performance.
• Staffed by trained medical communication specialists, ensuring knowledgeable and sensitive handling of calls.
• 24/7 operations with multilingual support in over 40 languages, accommodating patients from diverse backgrounds and time zones.
• Specialized services like disease management support, aiding in patient education and adherence.
• Advanced technology platforms, offering seamless integration and data security.
• Scalable services, easily adjusting to your practice's changing needs.

Pricing

Pricing is customized based on the services you require.

They enhance operational efficiency and patient satisfaction through their extensive healthcare services, acting as an extension of your practice.

TeleDirect – Contact for Customized Pricing Plans

TeleDirect provides healthcare call center services with features like appointment management, insurance coverage verification, payment handling, and prescription refill requests. All services are HIPAA-compliant, making them a reliable choice for doctors' offices in search of the best answering service. Their flexible solutions are designed to scale with your practice.

With over 20 years in the industry, TeleDirect has supported over 4,000 businesses and handled more than 10 million calls.

Key Features

• Over two decades of experience in the medical call center industry, demonstrating longevity and expertise.
• Serves numerous healthcare clients, including hospitals and private practices, showcasing adaptability.
• Helps increase patient satisfaction scores by up to 25%, highlighting the positive impact on patient experience.
• Scalable solutions to handle increased call volumes during peak times, ensuring consistent service levels.
• Customizable scripts and protocols, maintaining your practice's voice and standards.
• Secure data handling and reporting, supporting compliance and informed decision-making.
• Dedicated support team, providing assistance and ensuring service quality.

Pricing

Contact TeleDirect for customized pricing plans.

TeleDirect optimizes patient experience and administrative efficiency, allowing you to focus on delivering quality healthcare.

MAP Communications – Plans Customized to Your Practice's Needs

With decades of experience, MAP Communications offers 24/7 live answering, customizable call scripts, bilingual support, virtual receptionist services, and HIPAA compliance. Their services cater to doctors' offices seeking the best answering service, providing personalized interactions that reflect your practice's standards.

They offer a free 7-day trial and have a 95% client retention rate.

Key Features

• Thousands of clients served across various industries, indicating versatility and reliability.
• High client retention rate of 95%, demonstrating satisfaction and trust in their services.
• Free trial to experience their services risk-free, allowing you to assess their fit for your practice.
• US-based agents, ensuring quality and professionalism in patient interactions.
• Online portal access, giving you control over messages, on-call schedules, and account settings.
• Emergency dispatch services, promptly alerting on-call staff to urgent situations.
• No hidden fees, with transparent pricing based on your service plan.

Pricing

• Lite Plan: Starting at $39 per month for 30 minutes.
• Standard Plan: $79 per month for 60 minutes.
• Professional Plan: $149 per month for 120 minutes.
• Custom Plans: Available for higher call volumes.

MAP Communications provides reliable and personalized answering services for medical professionals, enhancing patient communication and operational efficiency.

MedConnectUSA – Pricing Tailored to Your Call Volume and Requirements

MedConnectUSA specializes exclusively in medical answering services, offering 24/7 live operator support with HIPAA-compliant practices. They serve a wide array of medical professionals, ensuring that patient calls are handled with the utmost confidentiality and professionalism. Their agents are trained in medical terminology and protocols, making them an excellent choice among the best answering services for doctors' offices.

They maintain a 99.9% uptime and handle over 7 million calls annually.

Key Features

• Over 25 years of experience in medical call handling, showcasing their expertise in the field.
• Serves over 2,000 healthcare providers nationwide, emphasizing their reliability and reach.
• Customized call scripting, allowing your practice's specific protocols to be followed accurately.
• Urgent message dispatching, ensuring that critical information reaches you promptly.
• Bilingual support in English and Spanish, enhancing communication with a diverse patient base.
• Secure messaging app, providing real-time updates and easy access to messages.
• No long-term contracts, offering flexibility to suit your practice's changing needs.

Pricing

• Basic Plan: $140 per month for up to 100 calls.
• Standard Plan: $225 per month for up to 200 calls.
• Premium Plan: $495 per month for up to 500 calls.
• Customized Plans: Available for larger practices with higher call volumes.

MedConnectUSA is dedicated to providing seamless communication between you and your patients, enhancing patient satisfaction and trust in your practice.

Doctors' Answering Service – Competitive Pricing with No Hidden Fees

Doctors' Answering Service offers specialized medical answering services with a focus on personalized patient care. They provide 24/7 live answering, appointment scheduling, emergency dispatching, and are fully HIPAA-compliant. Their professional operators act as an extension of your office, reflecting your practice's standards and commitment to patient care.

They have been serving the medical community for over 30 years, with a 98% customer satisfaction rate.

Key Features

• Over three decades of experience serving the medical community, indicating reliability and consistency.
• High customer retention rate of 96%, reflecting satisfaction with their services.
• Customizable service plans, allowing you to select features that align with your practice's needs.
• Advanced call management technology, ensuring efficient and accurate call handling.
• Bilingual operators, facilitating communication with a broader patient population.
• Real-time message delivery via multiple channels, keeping you informed promptly.
• Detailed reporting tools, providing insights into call patterns and patient needs.

Pricing

• Starter Plan: $69 per month for 50 minutes.
• Standard Plan: $129 per month for 100 minutes.
• Professional Plan: $249 per month for 200 minutes.
• Custom Plans: Available based on specific requirements.

Doctors' Answering Service is committed to enhancing your practice's communication with patients, ensuring a professional and caring experience every time they call.

Things to Consider While Choosing an Answering Service for Doctors

Selecting the right answering service for your medical practice is crucial to ensure seamless communication and enhanced patient satisfaction. Here are key factors to consider when making your choice:

• HIPAA Compliance: Ensuring that the answering service is fully HIPAA-compliant is non-negotiable. This guarantees that patient information is handled with the utmost confidentiality and meets all legal requirements.
• 24/7 Availability: Opt for services that offer round-the-clock support, including weekends and holidays. This ensures your patients can reach your practice at any time, which is essential for emergencies and overall patient trust.
• Specialization in Medical Field: Services that specialize in medical answering understand the unique needs of healthcare providers. They are better equipped to handle sensitive patient interactions and can provide a higher level of professionalism.
• Trained Medical Operators: Agents trained in medical terminology and protocols can effectively communicate with patients, reducing misunderstandings and enhancing the quality of service provided.
• Customizable Scripts and Protocols: The ability to tailor call scripts to your practice's specific needs ensures consistency and that patients receive accurate information aligned with your standards.
• Integration Capabilities: Consider whether the service can integrate with your existing systems, such as electronic health records (EHR) or appointment scheduling software. This streamlines operations and reduces administrative burdens.
• Bilingual Support: If your patient base is diverse, having operators who can communicate in multiple languages can significantly improve patient satisfaction and accessibility.
• Scalability: Choose a service that can scale with your practice. Whether you're expanding or experiencing fluctuating call volumes, the service should adapt to your needs without compromising quality.
• Transparent Pricing: Understand the pricing structure, including any hidden fees or additional charges. Transparent and competitive pricing helps manage costs effectively.
• Reputation and Reliability: Research reviews and testimonials to gauge the service's performance. High uptime guarantees and client retention rates are indicators of reliability.
• Technology and Security Measures: Advanced technology ensures efficient call handling, while robust security measures protect patient data. Features like secure messaging apps and detailed reporting tools enhance functionality.
• Customer Support: A dedicated support team from the answering service provider can assist with any issues and help optimize the services for your practice.

By carefully evaluating these factors, you can select an answering service that not only meets your operational needs but also enhances the overall patient experience. Remember, the right partner will act as an extension of your practice, upholding your standards and contributing to your success.

Frequently Asked Questions about Medical Answering Services

Selecting an answering service for your medical practice raises several important questions. Here are some frequently asked questions to help you make an informed decision:

What is a medical answering service?

A medical answering service is a specialized call center that handles incoming calls on behalf of healthcare providers. The service ensures that patient calls are answered promptly and professionally, even outside of regular office hours, providing critical support for appointment scheduling, urgent inquiries, and emergency situations.

How does a medical answering service ensure HIPAA compliance?

Medical answering services maintain HIPAA compliance by implementing strict security protocols to protect patient information. This includes secure messaging systems, encrypted data transmission, regular staff training on HIPAA regulations, and audits to ensure ongoing compliance with all legal requirements.

Can an answering service handle appointment scheduling and reminders?

Yes, many medical answering services integrate with your scheduling system to book, modify, or cancel appointments on your behalf. They can also send out appointment reminders to patients via phone, text, or email, helping to reduce no-show rates and keep your schedule optimized.

What are the benefits of using a medical answering service over a general one?

Medical answering services have agents trained specifically in medical terminology and protocols. They understand the sensitivity and urgency of healthcare communications, leading to more accurate message taking, appropriate escalation of urgent matters, and overall better patient interactions compared to general answering services.

How do answering services handle emergency calls or urgent situations?

In urgent or emergency situations, medical answering services have protocols to quickly identify the call's nature and route it to the appropriate on-call staff member. They use predefined escalation procedures to ensure that critical information reaches the right person without delay.

Is bilingual support available with medical answering services?

Many medical answering services offer bilingual or multilingual support to cater to a diverse patient population. This ensures effective communication with patients who may be more comfortable speaking in a language other than English, thereby enhancing patient satisfaction and care.

What technology integrations should I look for?

Consider services that can integrate with your existing practice management software, electronic health records (EHR), or scheduling systems. This integration streamlines operations, reduces the risk of errors, and ensures that your staff has immediate access to updated patient information.

How is the pricing typically structured?

Pricing models vary but commonly include per-minute rates, per-call rates, or flat monthly fees based on expected call volume and services required. It's important to understand the pricing structure, including any additional fees, to manage costs effectively.

Final Words

In summary, selecting the best answering service for doctors' offices is a pivotal decision that can significantly impact your practice's efficiency and patient satisfaction. By prioritizing services that offer HIPAA compliance, 24/7 availability, specialized medical communication, and customizable solutions, you ensure that your patients receive the attention and care they deserve at all times.

An excellent answering service acts as an extension of your practice, professionally handling patient interactions and allowing you to focus on delivering high-quality healthcare. Ultimately, investing in the right service enhances operational efficiency, fosters patient trust, and contributes to the overall success of your practice.