Answering Service for ServiceTitan: The Best 10 Solutions for Your Business

ServiceTitan is a powerful software platform designed for home and commercial service businesses, helping streamline scheduling, dispatching, and customer management. However, missed calls can mean lost revenue.

An answering service ensures 24/7 availability, improving customer satisfaction and operational efficiency. By integrating with ServiceTitan, these services help businesses capture leads, manage appointments, and provide seamless communication, enhancing overall productivity and customer experience.

What Is an Answering Service for ServiceTitan?

An answering service for ServiceTitan is a professional call-handling solution that manages customer inquiries, appointment scheduling, and emergency dispatching on behalf of service businesses. These services ensure that no call goes unanswered, improving customer satisfaction and lead conversion.

By integrating with ServiceTitan, answering services can automatically log customer interactions, schedule jobs, update records in real-time, and provide seamless communication between field technicians and office staff, enhancing efficiency and business operations.

Benefits of Using an Answering Service with ServiceTitan

Integrating an answering service with ServiceTitan, a leading field service management platform, offers several advantages.

Improved Response Time

By outsourcing call handling to professional receptionists, businesses can ensure that customer inquiries are addressed promptly, reducing missed calls and lost opportunities.

Increased Customer Satisfaction and Retention

Customers appreciate quick and professional responses. A reliable answering service enhances their experience, building trust and encouraging repeat business.

Enhanced Operational Efficiency

With an answering service managing calls, technicians and office staff can focus on core tasks without interruptions, leading to improved productivity and streamlined operations.

Top 10 Answering Services for ServiceTitan Users

Smith.ai

Overview

Founded in 2015, Smith.ai is a leading provider of virtual receptionist and client engagement services for small to mid-size businesses in the U.S. and Canada. The company combines AI technology with live, North America-based agents to handle customer communications efficiently.

Key Features

• 24/7 Virtual Receptionists: Handling calls, texts, website chats, and social messages.
• Lead Qualification: Screening and intake of new customers.
• Appointment Scheduling: Booking appointments through calendar integrations.
• Bilingual Services: Providing correspondence in multiple languages.
• CRM Integration: Seamless integration with existing software systems.

Pricing

Smith.ai's virtual receptionists handle inbound and outbound calls, appointment scheduling, lead qualification, and more. Their pricing plans are as follows:

• Starter Plan – $97.50/month for 30 calls, with an overage fee of $4.25 per call over 30.
• Basic Plan – $270/month for 90 calls, with an overage fee of $4.00 per call over 90.
• Pro Plan – $825/month for 300 calls, with an overage fee of $3.75 per call over 300.
• Enterprise Plan – Custom pricing based on business needs.

Stats

As of 2024, Smith.ai reported revenues of $26.7 million, up from $20 million in 2023, reflecting consistent growth and an expanding user base across various industries.

Unique Selling Points

• AI and Human Integration: Combining artificial intelligence with live agents for efficient customer engagement.
• Comprehensive Services: Offering a wide range of customer engagement solutions, including call answering, lead qualification, and appointment booking.

Pink Callers

Overview

Established in 2016 by Michelle Myers, Pink Callers provides fractional remote customer service and office management solutions for the home service industry, including HVAC, plumbing, and electrical sectors. The company is recognized as the only ServiceTitan Certified Call Center.

Key Features

• Remote Customer Service Representatives: Managing incoming and outgoing phone calls, email monitoring, CRM management, and general office tasks.
• ServiceTitan Integration: Certified integration with ServiceTitan for seamless operations.
• AI-Driven Efficiency: Leveraging artificial intelligence to enhance customer service operations.

Pricing

Pink Callers offers a Direct Hire CSR option with a $5,000 placement fee, allowing businesses to set their hourly budget. A $1,299 full-time onboarding fee provides a 3-day trial period and setup.

Stats

Specific financial data for Pink Callers is not publicly disclosed. The company is based in Middleburg, Virginia.

Unique Selling Points

• ServiceTitan Certification: Being the only ServiceTitan Certified Call Center highlights their specialized expertise.
• Industry Focus: Specialization in the home service industry, catering to HVAC, plumbing, and electrical contractors.

Goodcall

Overview

Founded in 2024, Goodcall is a private company specializing in AI-driven phone answering services. The platform leverages conversational AI to manage incoming calls, providing businesses with an automated solution to handle customer inquiries efficiently.

Key Features

• AI Phone Agent: Goodcall's AI assistant answers calls, takes messages, shares business information (such as hours and location), and handles tasks like food ordering and table reservations.
• 24/7 Availability: The AI agent ensures that all calls are answered at any time, enhancing customer service and reducing missed opportunities.
• Customizable Greetings and Skills: Businesses can tailor the AI's responses to align with their brand voice and specific operational needs.
• Call Recording and Reporting: All calls are recorded, and detailed analytics are provided to help businesses monitor performance and gain insights into customer interactions.
• Integration Capabilities: Goodcall integrates with platforms like Zapier and Google, allowing for seamless operations and enhanced functionality.

Pricing

Goodcall provides AI-driven phone answering services with flexible pricing plans to accommodate various business needs. Here's an overview of their current offerings:

1. Starter Plan - $59/month per agent

• Unlimited minutes and tokens
• 1 form
• 1 logic flow
• 3 team members
• 3 directory contacts
• 7 days of call & customer details
• 100 unique customers per month ($0.50 per customer after 100)
• Trial: Free trial available

2. Growth Plan - $99/month per agent

• Unlimited minutes and tokens
• 3 forms
• 3 logic flows
• 9 team members
• 25 directory contacts
• 30 days of call & customer details
• 250 unique customers per month ($0.50 per customer after 250)
• Trial: Free trial available

3. Scale Plan - $199/month per agent

• Unlimited minutes and tokens
• 25 forms
• 25 logic flows
• 50 team members
• 500 directory contacts
• Unlimited call & customer details
• 500 unique customers per month ($0.50 per customer after 500)
• Trial: Free trial available

These plans are designed to support small businesses, growing enterprises, and large-scale operations with AI-powered phone answering solutions.

Stats

As of 2025, Goodcall has attracted over 10,000 businesses to its AI-powered phone answering service, reflecting its growing presence in the market.

Unique Selling Points

• AI-Driven Efficiency: Goodcall replaces traditional IVR systems with advanced AI, providing a more interactive and efficient customer experience.
• Cost-Effective Solution: With a flat-rate pricing model, businesses can manage their budgets effectively without worrying about fluctuating costs.
• Quick Setup: Businesses can set up the AI assistant in just a few minutes, allowing for immediate enhancement of customer service operations.

AnswerPro

Overview

AnswerPro is a 24/7 live professional answering service staffed by experienced, multi-lingual call center experts. They offer customized solutions to businesses of all sizes, ensuring that courteous and knowledgeable agents greet callers. Their services aim to boost brand image and provide a professional caller experience.

Key Features

• 24/7 Live Answering: Ensures that all calls are answered promptly, regardless of the time, enhancing customer satisfaction.
• Multi-Lingual Support: Caters to a diverse clientele by offering services in multiple languages.
• Customized Solutions: Tailors services to align with the specific needs of different industries and business sizes.
• Appointment Scheduling: Manages and schedules appointments efficiently, reducing administrative burdens.
• Lead Capture: Captures potential leads to help grow the business.

Pricing

Specific pricing details are not publicly disclosed on their website. For accurate and up-to-date pricing, it's recommended to contact AnswerPro directly.

Unique Selling Points

• Experienced Team: Many employees have been with AnswerPro for over 20 years, bringing a wealth of experience to their roles.
• Compliance: Adheres to relevant state and federal laws and regulations, including HIPAA, ensuring confidentiality and compliance.

AnswerForce

Overview

AnswerForce provides 24/7 live answering services to help businesses grow by ensuring that customers reach a professional voice at all times, including nights, weekends, and holidays. They cater to various industries, including home services, education, and contractors.

Key Features

• 24/7 Live Answering: Guarantees that all calls are answered promptly, enhancing customer satisfaction.
• Appointment Scheduling: Assists in managing and scheduling appointments efficiently.
• Bilingual Call Handling: Offers services in multiple languages to cater to a diverse clientele.
• Live Chat Support: Provides live chat services to engage with website visitors in real time.
• After-Hours Support: Ensures that calls are answered even outside regular business hours, capturing potential leads and providing customer support.

Pricing

Specific pricing details are not publicly disclosed on their website. For accurate and up-to-date pricing, it's recommended to contact AnswerForce directly.

Unique Selling Points

• Experience: Has handled more than 50 million calls and partnered with over 25,000 businesses, showcasing their reliability and expertise.
• High Responsiveness: Boasts that 95% of calls are answered in four rings or fewer, ensuring prompt customer service.
• Comprehensive Services: Offers additional services like video conferencing and team chats through their app, providing a holistic communication solution.

Nexa

Overview

Nexa is a 24/7 answering service that offers bilingual virtual receptionists to handle various business needs, including live chat, text messaging, inbound and outbound sales, client and patient intake, and appointment scheduling.

Key Features

• 24/7 Live Answering: Ensures that all calls are answered promptly, enhancing customer satisfaction.
• Bilingual Support: Caters to a diverse clientele by offering services in multiple languages.
• Appointment Scheduling: Manages and schedules appointments efficiently, reducing administrative burdens.
• ServiceTitan Integration: Seamlessly integrates with ServiceTitan for scheduling and dispatching, streamlining operations for service businesses.

Pricing

Nexa offers three flexible plans with 24/7 live answering, virtual receptionists, and business support tools.

• Nexa 100: Includes 100 voice minutes, custom scripting, appointment scheduling, lead qualification, a client portal with analytics, and a local or toll-free number.
• Nexa 300: Provides 300 voice minutes and all features from Nexa 100, plus inbound/outbound sales and client and patient intake.
• Nexa 500: Offers 500 voice minutes, all Nexa 300 features, and additional CRM integration for seamless business management.

Specific pricing details are not publicly disclosed on their website. For accurate and up-to-date pricing, it's recommended to contact Nexa directly.

Unique Selling Points

• Comprehensive Integration: Offers CRM and EHR integration, allowing businesses to synchronize their customer relationship management and electronic health records systems.
• Experienced Team: Provides lead qualification, appointment scheduling, and traditional answering services along with enhanced support and business tool integration.

PATLive

Overview

PATLive is a 24/7 live answering service with 100% US-based receptionists, offering flexible call handling and affordable pricing.

Key Features

• 24/7 Live Answering: Ensures that all calls are answered promptly, enhancing customer satisfaction.
• Custom Scripting: Allows businesses to tailor call scripts to ensure consistent and accurate information is provided to callers.
• Appointment Scheduling: Assists in managing and scheduling appointments efficiently.
• Bilingual Agents: Offers services in multiple languages to cater to a diverse clientele.
• Integrations: Provides integration capabilities with various platforms to streamline business operations.

Pricing

PATLive offers four pricing plans designed to fit businesses of all sizes, with included minutes and additional features for customer support and call handling.

• Starter ($235/month): Includes 75 minutes, one phone number, and additional minutes at $2.25 each.
• Standard ($415/month) – Most Popular: Includes 200 minutes, three phone numbers, and additional minutes at $2.10 each.
• Premium ($650/month): Provides 350 minutes, five phone numbers, and additional minutes at $1.90 each.
• Pro ($1,050/month): Offers 600 minutes, ten phone numbers, and additional minutes at $1.85 each.

Unique Selling Points

• US-Based Receptionists: Ensures high-quality service with receptionists based in the United States.
• Free Trial: Offers a 14-day free trial for businesses to evaluate their services.
• Web & Mobile Apps: Provides convenient apps that keep businesses and the PATLive team in sync, enhancing the answering service experience.

Ruby Receptionists

Overview

Ruby Receptionists, commonly known as Ruby, is a virtual receptionist service that provides live answering, managed web chat, and other communication solutions to help businesses deliver exceptional customer experiences.

Key Features

• 24/7 Live Answering: Ruby's receptionists are available around the clock to ensure that businesses never miss a call, providing a professional and friendly voice to callers.
• Bilingual Support: Ruby offers services in both English and Spanish, catering to a diverse clientele and enhancing customer satisfaction.
• Appointment Scheduling: Receptionists can schedule appointments on behalf of businesses, reducing administrative tasks and streamlining operations.
• Customizable Greetings and Call Handling: Businesses can tailor how calls are answered and handled, ensuring that the service aligns with their brand and meets specific needs.
• Mobile App: Ruby provides a mobile app that allows businesses to manage their services on the go, including updating availability and viewing messages.

Pricing

Ruby offers several pricing plans based on the number of receptionist minutes required:

• 50 Minutes Plan – $245/month, ideal for startups.
• 100 Minutes Plan – $385/month, great for solo entrepreneurs.
• 200 Minutes Plan – $705/month, suitable for growing businesses.
• 500 Minutes Plan – $1,695/month, best for small businesses with high call volumes.

Each plan includes the same set of features, with the primary difference being the number of receptionist minutes allocated. Additional minutes are billed at a per-minute rate, which varies depending on the plan.

Unique Selling Points

• All-Inclusive Features: Regardless of the plan chosen, Ruby provides a comprehensive set of features without additional costs, ensuring businesses receive full value.
• Integration Capabilities: Ruby integrates with various tools and platforms, allowing businesses to streamline their workflows and enhance productivity.
• Professionalism and Reliability: Ruby's receptionists are trained to deliver consistent, high-quality service, ensuring that every caller has a positive experience.

Abby Connect

Overview

Abby Connect is a top-rated, U.S.-based virtual receptionist service that combines human receptionists with AI technology to provide exceptional customer experiences.

Key Features

• Dedicated Receptionist Teams: Unlike other services that use a general pool of receptionists, Abby Connect assigns a dedicated team of 5-10 receptionists to each business, ensuring personalized and consistent interactions.
• 24/7 Live Answering: Receptionists are available around the clock, ensuring that businesses never miss a call.
• Bilingual Services: Abby Connect offers services in both English and Spanish, catering to a diverse clientele.
• Integration with CRMs: The service seamlessly integrates with various Customer Relationship Management (CRM) systems, enhancing workflow efficiency.

Pricing

• Starter Plan – $329/month for up to 100 minutes, with small receptionist teams and Spanish answering services.
• Professional Plan – $599/month for up to 200 minutes, including weekend answering and HIPAA compliance.
• Growth Plan – $1,380/month for up to 500 minutes, with advanced integration support and scheduling capabilities.

Unique Selling Points

• Personalized Service: The assignment of dedicated receptionist teams allows for a deeper understanding of each business's unique needs, leading to more tailored customer interactions.
• AI-Assisted Human Receptionists: Combining human touch with advanced AI technology ensures efficient and accurate call handling.

VoiceNation

Overview

VoiceNation, now part of Moneypenny, is a leading provider of live answering and virtual receptionist services, serving over 90,000 businesses in the U.S. for more than 20 years.

Key Features

• 24/7 Live Answering: VoiceNation's award-winning receptionists are available around the clock, including after-hours and holidays, ensuring businesses never miss a call.
• Instant Message Relay: Messages from callers are promptly relayed to businesses via email or SMS, facilitating swift responses.
• HIPAA-Compliant Services: VoiceNation adheres to HIPAA regulations, making it suitable for businesses that handle sensitive health information.

Pricing

VoiceNation offers straightforward pricing plans:

• Base Plan: $50 per month, includes 30 minutes, with additional minutes billed at $1.50 each.
• Pro Plan: $150 per month, includes 125 minutes, with additional minutes billed at $1.25 each.
• Enterprise Plan: $300 per month, includes 300 minutes, with additional minutes billed at $1.15 each.

A seven-day free trial is available for new clients.

Unique Selling Points

• No Contracts: VoiceNation operates on a month-to-month basis, providing flexibility without long-term commitments.
• Instant Activation: Businesses can set up their answering service quickly, ensuring immediate benefits.
• Bilingual Support: VoiceNation offers services in both English and Spanish, catering to a diverse clientele.

How to Choose the Right Answering Service for Your Business

Choosing the right answering service for your business can significantly impact customer satisfaction and operational efficiency. With various options available, it’s essential to consider key factors before making a decision.

Key Features to Consider

When selecting an answering service, businesses should prioritize features that align with their needs. Key features include:

• 24/7 Availability – Ensuring that calls are answered at all times, including nights, weekends, and holidays.
• Call Routing & Transfers – Directing customer inquiries to the right department or representative.
• Bilingual Support – Serving a diverse customer base with both English and Spanish-speaking receptionists.
• Appointment Scheduling – Seamless integration with scheduling tools to book customer appointments efficiently.
• CRM Integration – Syncing customer data with platforms like ServiceTitan for streamlined management.

Pricing and Scalability

Different answering services offer varied pricing models based on business needs. Some operate on a per-minute basis, while others offer tiered plans based on usage. Businesses should consider:

• Base Pricing – Monthly fees and additional costs per call or minute.
• Scalability – The ability to adjust plans based on call volume changes.
• Hidden Fees – Extra costs for premium features like CRM integration or bilingual support.

Wrapping Up

Selecting the best answering service for Service Titan involves evaluating features, pricing, and scalability. Services like Smith.ai, Abby Connect, and Nexa offer specialized solutions tailored to various industries. When integrated with ServiceTitan, an answering service can optimize customer interactions, improve efficiency, and drive business growth.

Choose a provider that aligns with your operational needs and enhances customer engagement.

FAQs

Which answering service integrates with ServiceTitan?

Nexa, Ruby, and PATLive integrate with ServiceTitan for call answering and appointment scheduling.

What is the average cost of an answering service?

The average cost ranges from $50 to $500 per month, depending on call volume and features.

How do I contact ServiceTitan?

You can contact ServiceTitan by calling (855) 899-0970 or visiting their website for support options.

How much does it cost to use ServiceTitan?

ServiceTitan pricing starts at around $125 per user/month, but exact costs depend on business size and features.

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