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Zenoti is a leading all-in-one software solution for spas, salons, and wellness businesses, offering seamless appointment scheduling, payments, marketing, and customer management. With powerful automation and analytics, Zenoti helps businesses streamline operations, enhance customer experiences, and drive growth—all from a single intuitive platform.

Why an Answering Service is Important for Zenoti

An answering service can greatly enhance Zenoti’s customer support and overall efficiency. Here’s why:

• 24/7 Customer Support – Spas, salons, and wellness businesses operate at different hours, often beyond traditional business times. A dedicated answering service ensures Zenoti users get assistance anytime they need it.
• Reduced Wait Times – Clients and business owners using Zenoti may need quick troubleshooting or appointment-related help. An answering service minimizes delays, keeping operations smooth.
• Better Issue Resolution – Trained representatives can handle common queries, guiding users through appointment scheduling, payment processing, and software functionalities without requiring long email chains or support tickets.
• Higher Customer Satisfaction – Instant, human-led support builds trust and loyalty among Zenoti’s users, ensuring they feel valued and supported.
• Emergency Handling – If a business experiences system downtime or payment failures, an answering service can provide immediate assistance, helping prevent revenue loss.
• Seamless Appointment & Booking Support – Zenoti clients rely on its platform for managing bookings. An answering service can assist with appointment modifications, reducing missed bookings and enhancing customer experience.
• Multilingual Support – Businesses using Zenoti operate globally. An answering service with multilingual capabilities ensures effective communication, improving accessibility.
• Scalability & Business Growth – As Zenoti expands, an answering service ensures customer queries are managed efficiently, allowing the company to focus on product development and innovation.

Incorporating an answering service aligns with Zenoti’s mission of providing seamless, uninterrupted support to wellness businesses, ensuring they run smoothly and efficiently.

10 Best Answering Services for Zenoti

Integrating a reliable answering service with Zenoti enhances customer communication and operational efficiency. Below is an overview of three top answering services compatible with Zenoti, detailing their history, key features, pricing, and benefits.

GoodCall

GoodCall is an AI-driven answering service that leverages advanced technology to provide seamless customer interactions. While specific details about its founding date and location are not publicly disclosed, GoodCall has rapidly gained recognition for its innovative approach to call handling.

Key Features

• AI-Powered Answering: Utilizes GPT-powered AI agents to handle inbound calls, ensuring consistent and accurate responses.
• 24/7 Call Handling: Ensures that all calls are answered promptly, regardless of the time or day.
• Seamless Integration: Compatible with Zenoti Cloud and other CRM systems, facilitating smooth operations.
• Customizable Call Scripting: Allows businesses to tailor responses to align with their brand identity and customer expectations.

Pricing

• Starter Plan: $59 per agent per month, includes 1 form, 1 logic flow, support for 3 team members, and 100 unique customers.
• Growth Plan: $99 per agent per month, offers 3 forms, 3 logic flows, support for 9 team members, and 250 unique customers.
• Scale Plan: $199 per agent per month, provides 25 forms, 25 logic flows, support for 50 team members, and unlimited customer details.

Benefits

• Enhanced Customer Experience: AI-driven interactions provide quick and accurate responses, improving customer satisfaction.
• Cost-Effective: Reduces the need for extensive human staffing, lowering operational costs.
• Scalability: Easily adapts to fluctuations in call volumes, supporting business growth.

MAP Communications

Founded in 1990 and headquartered in Chesapeake, Virginia, MAP Communications has over three decades of experience in providing answering services and call center solutions across various industries.

Key Features

• 24/7 Live Answering: Ensures that professional receptionists are available around the clock to handle calls.
• Custom Call Handling: Offers personalized call management, including custom greetings and call routing.
• Bilingual Support: Provides services in multiple languages to cater to a diverse clientele.
• Secure Messaging: Ensures that all communications are handled with the utmost confidentiality and security.

Pricing

MAP Communications offers various pricing plans to accommodate different business needs. For detailed information, visit their pricing page.

Benefits

• Improved Customer Satisfaction: Professional and prompt responses enhance the overall customer experience.
• Cost Savings: Eliminates the need for in-house staff to manage calls, reducing overhead costs.
• Flexibility: Offers services that can be tailored to the specific needs of the business.

AnswerConnect

AnswerConnect is a leading provider of virtual receptionist and answering services, specializing in 24/7 live answering and customer support solutions. While specific founding details are not publicly available, AnswerConnect has established itself as a trusted partner for businesses seeking to enhance their customer communication strategies.

Key Features

• 24/7 Live Answering: Ensures that all calls are answered by professional receptionists, regardless of the time or day.
• Custom Call Handling: Allows businesses to tailor how calls are managed, including custom greetings and call routing.
• Lead Capture and Qualification: Automates lead capture, qualifying and recording caller information, and sending alerts via email or SMS.
• Bilingual Support: Provides services in multiple languages to cater to a diverse clientele.

Benefits

• Enhanced Customer Service: Professional and prompt responses improve customer satisfaction.
• Lead Generation: Effective lead capture and qualification processes help in converting inquiries into potential customers.
• Scalability: Services can be adjusted to handle varying call volumes, making it suitable for businesses of all sizes.

Specialty Answering Service (SAS)

Founded in 1985, Specialty Answering Service (SAS) began as a small answering service in the Philadelphia suburbs. Over the years, it has evolved into a comprehensive call center solution, serving thousands of clients worldwide with multilingual support.

Key Features

• 24/7 Live Operators: Provides round-the-clock professional live support, ensuring no call goes unanswered.
• Custom Call Scripting: Offers personalized call scripts to align with specific business requirements and brand identity.
• CRM Integration: Compatible with various CRM systems, including Zenoti, to streamline workflows and enhance efficiency.
• Bilingual Support: Offers services in multiple languages, catering to a diverse customer base.

Pricing

SAS offers multiple pricing plans to accommodate different business needs. Plans start at $38 per month for 100 minutes, with overage rates applicable beyond the included minutes. A one-time setup fee of $50 is also required.

Benefits

• Enhanced Customer Satisfaction: Professional and prompt responses improve the overall customer experience.
• Cost-Effective: Flexible pricing plans allow businesses to choose services that fit their budget.
• Scalability: Services can be adjusted to handle varying call volumes, supporting business growth.

Sound Telecom

History

Established in 1986 and headquartered in Spokane, Washington, Sound Telecom is a privately owned company providing telephone answering, inbound and outbound call services, and unified communications.

Key Features

• 24/7 Live Answering: Ensures all calls are answered by courteous, knowledgeable, US-based agents at any time.
• Customizable Call Routing: Offers personalized call handling and dispatching tailored to various industries.
• Bilingual Operators: Provides services in multiple languages to cater to a diverse clientele.
• Data Security: Emphasizes secure messaging and data handling to maintain confidentiality.

Benefits

• Improved Customer Satisfaction: Professional and prompt responses enhance the overall customer experience.
• Cost Savings: Eliminates the need for in-house staff to manage calls, reducing overhead costs.
• Flexibility: Offers services that can be tailored to the specific needs of the business.

AnswerNet

Founded in 1998, AnswerNet is a full-service provider of inbound, outbound, automated, and BPO call center services. The company has grown to supplement call center competencies for world-class organizations.

Key Features

• 24/7 Answering Service: Ensures continuous availability to handle inbound and outbound calls.
• Appointment Setting: Manages scheduling to streamline operations and improve customer satisfaction.
• Message Forwarding: Provides efficient message delivery to ensure timely responses.
• Scalability: Offers services adaptable to businesses of all sizes, accommodating growth and fluctuating call volumes.

Benefits

• Enhanced Customer Communication: Professional handling of calls and messages improves customer relations.
• Operational Efficiency: Streamlined appointment setting and message forwarding contribute to smoother business operations.
• Adaptability: Scalable services ensure that businesses can adjust support levels as needed.

Unity Communications

Unity Communications was founded in 2009 and is headquartered in Arizona, USA. It specializes in providing outsourced call center and BPO services, helping businesses improve customer interactions and streamline operations.

Key Features

• Zenoti Integration: Ensures seamless compatibility with Zenoti Cloud for optimized call handling.
• 24/7 Live Answering: Round-the-clock customer support for businesses of all sizes.
• AI-Enhanced Communication: Uses AI-powered automation to improve efficiency and reduce wait times.
• Order Processing & Dispatching: Offers e-commerce and logistics support, including order management.

Benefits

• Increased Efficiency: AI-enhanced services and live agents ensure prompt and professional responses.
• Cost-Effective: Helps businesses reduce overhead costs associated with in-house customer service teams.
• Scalability: Adapts to business growth and fluctuating call volumes.

TeleDirect

Founded in 1961, TeleDirect is a U.S.-based call center service provider specializing in high-end customer support and business process outsourcing (BPO).

Key Features

• Full Zenoti Integration: Ensures smooth call routing and CRM synchronization.
• Live Answering & Automated Services: Combines human and AI-driven support for efficiency.
• Appointment Scheduling: Helps businesses manage customer bookings and reservations.
• Customizable Solutions: Tailors call handling, message forwarding, and sales support to client needs.

Pricing

TeleDirect offers flexible pricing plans starting at $25 per hour or per-minute billing models. Custom quotes are available for enterprise clients.

Benefits

• Optimized Customer Experience: Reduces hold times and improves resolution rates.
• Industry-Specific Services: Custom solutions for healthcare, finance, retail, and more.
• Secure & Compliant: Ensures data privacy and compliance with industry regulations.

Abby Connect

Abby Connect was founded in 2005 and is headquartered in Las Vegas, Nevada. The company specializes in virtual receptionist services, providing high-touch customer interactions for small to mid-sized businesses.

Key Features

• Zenoti Call Routing Compatibility: Ensures seamless call forwarding and management.
• Bilingual Virtual Receptionists: Offers Spanish-speaking agents to assist diverse customer bases.
• Dedicated Account Managers: Each client gets a team trained to understand their business needs.
• Appointment Scheduling & Call Screening: Helps businesses manage their customer interactions more effectively.

Pricing

Abby Connect offers a 7-day free trial, and plans start at $299/month for 100 minutes. Additional minutes are billed separately.

Benefits

• Premium Customer Service: Provides a highly personalized touch to customer interactions.
• Cost Savings: More affordable than hiring in-house receptionists.
• Reliable Support: Live agents ensure prompt call handling and enhanced customer retention.

Nexa

Nexa was established in 1982 and is headquartered in Phoenix, Arizona. The company provides industry-specific answering services with a focus on lead qualification and high-volume call handling.

Key Features

• Zenoti Compatibility: Allows seamless call integration and data synchronization.
• 24/7 Live Agent Support: Ensures all customer calls are handled professionally.
• Real-Time Call Transfer: Routes important calls instantly to the right department.
• Lead Qualification & Appointment Setting: Helps businesses manage inbound inquiries efficiently.

Pricing

Nexa offers customized pricing, with monthly plans typically starting around $239/month for 100 minutes.

Benefits

• Ideal for High-Call-Volume Businesses: Best suited for medical, legal, real estate, and service-based industries.
• Improved Lead Management: Increases conversion rates by qualifying leads before transferring them.
• Reliable Customer Support: 24/7 availability ensures businesses never miss important calls.

How to Choose the Right Answering Service for Zenoti

Here are a few things that you need to consider in order to choose the best answering service for Zenoti.

Industry-Specific Expertise

Zenoti serves spas, salons, and wellness businesses, so the answering service should have a deep understanding of this industry. Agents should be familiar with appointment scheduling, payment processing, and software-related troubleshooting. A lack of industry knowledge can lead to frustrating customer experiences.

Personalized and Proactive Support

A good answering service shouldn’t just follow scripts—it should act as an extension of Zenoti’s brand. This means offering personalized assistance, resolving common software issues independently, and providing a seamless support experience without escalating every request.

Scalability for Business Growth

As Zenoti expands, the answering service should be able to handle increasing call volumes while maintaining quality. Look for a provider with experience in scaling operations efficiently, especially during peak usage times.

Strong Data Security and Compliance

Since Zenoti deals with sensitive business and customer information, security is a top priority. The answering service should follow strict confidentiality policies, comply with data protection regulations, and have secure communication channels to protect user data.

Advanced Technology and Integration

A high-quality answering service should offer real-time analytics, call tracking, and seamless integration with Zenoti’s CRM and support tools. This ensures smooth operations, reduces manual effort, and helps Zenoti continuously improve its customer service.

Enhancing Zenoti’s Value

The right answering service doesn’t just handle calls—it improves user experience, builds trust, and strengthens Zenoti’s reputation. By reducing friction and ensuring smooth interactions, it makes Zenoti’s platform even more valuable for the businesses that rely on it.

Wrapping up

Choosing the right answering service for Zenoti can significantly improve business efficiency, customer satisfaction, and operational scalability. Companies should assess their call volume, industry-specific needs, and budget before selecting a provider.

GoodCall stands out as a top choice due to its AI-powered and live-answer solutions, real-time message forwarding, and seamless Zenoti integration. Other leading services, such as MAP Communications, AnswerConnect, and TeleDirect, also provide excellent options tailored to different business requirements.

By integrating a professional answering service, businesses can ensure seamless communication, enhanced customer experiences, and long-term growth.

FAQs

Is Zenoti a CRM system?

Yes, Zenoti is a CRM and business management software designed for salons, spas, and wellness businesses.

Does Zenoti have an app?

Yes, Zenoti offers a mobile app for both businesses and customers to manage appointments and operations.

What does Zenoti company do?

Zenoti provides cloud-based software for appointment scheduling, POS, marketing, and business management for wellness industries.

How do I email Zenoti?

You can email Zenoti at support@zenoti.com for customer support or inquiries.