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Cisco Webex is a leading communication platform that enables seamless video conferencing, messaging, and collaboration for businesses of all sizes. Efficient call management is essential for maintaining productivity and enhancing customer interactions.

Answering services integrated with Webex help businesses manage calls, automate responses, and provide 24/7 customer support, ensuring no opportunity is missed while improving overall communication efficiency.

What is an Answering Service for Cisco Webex?

An answering service for Cisco Webex is a call management solution that integrates with Webex to handle incoming calls, messages, and customer inquiries efficiently. It ensures businesses never miss important communications by providing features like automated responses, call forwarding, voicemail management, and live receptionist support.

These services help improve customer engagement, streamline workflow, and enhance overall business communication within the Webex platform.

Benefits of an Answering Service for Cisco Webex

• 24/7 Availability – Ensures that customer calls and inquiries are handled at all times, even outside business hours, preventing missed opportunities.
• Enhanced Customer Experience – Provides professional, timely responses, improving customer satisfaction and building trust with clients.
• Efficient Call Management – Routes calls to the right team members, reducing wait times and ensuring smooth communication flow.
• Seamless Webex Integration – Syncs with Cisco Webex to manage calls, schedule meetings, and handle voicemail transcriptions, streamlining business operations.
• Cost-Effective Solution – Eliminates the need for a full-time receptionist, reducing overhead costs while maintaining a high level of customer service.

Top 8 Answering Services for Cisco Webex

Here are the top eight answering services compatible with Cisco Webex, highlighting their features, pricing, and key benefits to help you choose the best solution for your needs.

GoodCall

Company Overview

Goodcall is a conversational AI platform that automates inbound phone call management for businesses of all sizes. Founded in 2024, the company leverages AI to enhance customer interactions, offering services like message taking, sharing operational details, and facilitating reservations.

Pricing

Goodcall offers a flexible pricing structure to accommodate various business needs:

• Starter Plan: $59 per agent per month. Includes 1 form, 1 logic flow, support for 3 team members, 3 directory contacts, and 100 unique customers per month. Additional customers are charged at $0.50 each.
• Growth Plan: $99 per agent per month. Offers 3 forms, 3 logic flows, support for 9 team members, 25 directory contacts, and 250 unique customers per month, with a $0.50 charge per additional customer.
• Scale Plan: $199 per agent per month. Provides 25 forms, 25 logic flows, support for 50 team members, 500 directory contacts, and 500 unique customers per month, with a $0.50 charge per extra customer.

Key Features

• Advanced Call Handling: Automates inbound calls, reducing wait times and improving customer satisfaction.
• Seamless Integration: Integrates with existing systems like CRM platforms and collaboration tools to streamline workflows.
• Comprehensive Analytics: Provides real-time insights into call patterns, aiding data-driven decision-making.
• Customization: Allows businesses to tailor call handling, messages, and workflows to align with their specific requirements.

Statistics

• Funding: Raised $4 million in a seed funding round in September 2021, with investors including Neo and other angel investors.
• Employee Count: As of December 31, 2022, Goodcall employed 8 individuals.
• User Base: Serves over 10,000 businesses, ranging from solo operators to large in-house call centers.

Goodcall's AI-driven solutions are designed to modernize phone interactions, enhance customer experiences, and improve operational efficiency across various industries.

Webex Contact Center

Company Overview

Cisco’s Webex Contact Center is a cloud-based customer service solution designed to handle high-volume inquiries efficiently. It integrates AI-driven automation, omnichannel support, and intelligent call routing to enhance customer experience. Webex Contact Center is tailored for businesses that require professional-grade customer service capabilities with real-time insights and analytics.

Pricing

Pricing for Webex Contact Center is customized based on business needs. Enterprises can request a quote directly from Cisco, as pricing depends on factors like the number of agents, integrations, and required features.

Key Features

• Omnichannel support – Manages customer interactions via voice, email, chat, and social media from a single interface.
• AI-powered virtual agents – Provides 24/7 automated support, reducing response times.
• Intelligent call routing – Directs calls to the most appropriate agent, improving first-call resolution rates.
• CRM integrations – Seamlessly connects with Salesforce, Microsoft Dynamics, and other CRM platforms.
• Workforce optimization – Provides real-time analytics, agent performance tracking, and reporting tools.

Statistics

• Scales up to 24,000 concurrent agents, making it suitable for large enterprises.
• Reduces customer wait times by 40% through intelligent call routing.
• Over 85% of businesses using Webex Contact Center report improved customer satisfaction scores.
• 24/7 AI-powered self-service options help businesses handle high call volumes without increasing staff.

Smith.ai

Company Overview

Smith.ai is a third-party virtual receptionist service that provides 24/7 live answering for businesses. Unlike automated solutions, Smith.ai employs trained human receptionists to handle customer inquiries, schedule appointments, and perform lead qualification. The service integrates with Webex and other communication tools to provide seamless support for businesses looking to enhance their customer interactions.

Pricing

Smith.ai offers flexible pricing plans:

• Starter Plan: $240/month for 30 calls
• Basic Plan: $600/month for 90 calls
• Pro Plan: $900/month for 150 calls
• Additional calls are billed at $6 per call.

Key Features

• 24/7 live call answering – Ensures businesses never miss an important call.
• Appointment scheduling – Uses AI-powered scheduling tools to book client meetings.
• Lead qualification – Screens and qualifies leads based on custom criteria.
• CRM integrations – Works with platforms like HubSpot, Salesforce, and Zoho CRM.
• Bilingual support – Provides customer service in English and Spanish.

Statistics

• 70% higher lead conversion rates compared to voicemail-based systems.
• Reduces missed calls by up to 85%, improving customer satisfaction.
• Supports businesses in over 20+ industries, including legal, finance, and healthcare.
• Over 90% of users report improved client engagement and faster response times.

Abby Connect

Company Overview

Abby Connect is a family-owned virtual receptionist service provider based in Las Vegas, Nevada. Founded in 2005, the company specializes in delivering professional and personalized call-handling services to various industries, including law firms, accounting firms, medical practices, and small businesses.

Pricing

Abby Connect offers several pricing tiers to accommodate different business needs:

• Essential Plan: $329 per month for up to 100 receptionist minutes.
• Professional Plan: $599 per month for up to 200 receptionist minutes.
• Growth Plan: $1,380 per month for up to 500 receptionist minutes.

Each plan includes a dedicated receptionist team, Spanish answering services, weekend answering, 24/7 technical support, and HIPAA compliance options.

Key Features

• Dedicated Receptionist Team: Clients are assigned a team of five dedicated receptionists, ensuring familiarity and consistency in call handling.
• Bilingual Services: Offers services in both English and Spanish to cater to a diverse clientele.
• Appointment Scheduling: Receptionists can manage calendars and schedule appointments on behalf of clients.
• Outbound Calling: Ability to make calls on behalf of clients for tasks such as appointment confirmations.
• Customizable Answering Hours: Offers flexibility with answering hours, including extended and 24/7/365 options.

Statistics

• In 2020, Abby Connect answered over one million calls, demonstrating their capacity and reliability.
• The global Business Process Outsourcing (BPO) market reached approximately $232 billion in 2020, highlighting the industry's significance.

AnswerConnect

Company Overview

AnswerConnect is a virtual receptionist and answering service provider offering 24/7 live call handling, appointment scheduling, and customer support services. The company caters to various industries, including legal, healthcare, and e-commerce, aiming to improve customer engagement and operational efficiency.

Pricing

AnswerConnect provides flexible pricing plans based on the number of receptionist minutes required:

• Starter Plan: $299 per month for 100 receptionist minutes.
• Professional Plan: $599 per month for 200 receptionist minutes.
• Enterprise Plan: Custom pricing for high-volume call handling needs.

Additional minutes are billed at a per-minute rate, and all plans include 24/7 live answering services.

Key Features

• 24/7 Live Answering: Ensures that all calls are answered by a live representative at any time.
• Appointment Scheduling: Receptionists can schedule, reschedule, and cancel appointments on behalf of clients.
• Bilingual Support: Offers services in both English and Spanish to accommodate a broader customer base.
• Customizable Scripts: Allows businesses to tailor call handling scripts to align with their brand voice and customer service standards.
• CRM Integration: Integrates with various Customer Relationship Management systems to streamline client interactions and data management.

Statistics

• The global customer service software market is valued at approximately $14.9 billion, with projections reaching $68.19 billion by 2031, indicating rapid growth in the industry.
• AnswerConnect serves a diverse clientele, including startups and multinational organizations, reflecting their adaptability and broad service appeal.

VoiceNation

Company Overview

Founded in 2002, VoiceNation is a leading provider of outsourced call answering and live chat services, catering to businesses across various industries, including medical, legal, real estate, and small enterprises.

Pricing

VoiceNation offers straightforward pricing plans to accommodate different business needs:

• Base Plan: Starts at $70 per month.

For detailed pricing information and to determine the best plan for your business, it's recommended to contact VoiceNation's sales team at 866-766-5050.

Key Features

• 24/7 Live Answering: Ensures that all calls are answered by professional receptionists at any time.
• Bilingual Support: Offers services in both English and Spanish to cater to a diverse clientele.
• Real-Time Analytics: Provides access to real-time call statistics and reports through a user-friendly dashboard.
• Customizable Scripting: Allows businesses to tailor call handling scripts to ensure consistent brand representation.

Statistics

• Call Volume: Handles over 20 million calls and live chats for 21,000 businesses.
• Customer Satisfaction: Maintains 5-star ratings on platforms like Trustpilot and Clutch, reflecting their commitment to premier customer service.

Nexa Receptionists

Company Overview

Nexa Receptionists, formerly known as Answer 1, is a premier virtual receptionist and call answering service operating across the United States. They specialize in providing 24/7/365 coverage with bilingual specialists trained across various industries, including home services, medical clinics, professional services, retail, and home healthcare.

Pricing

Nexa offers scalable pricing plans to suit businesses of all sizes:

• Basic Plan: Starts at $200 per month.
• Mid-Range Plan: Approximately $569 per month, offering a balance between cost and services.
• Premium Plan: Up to $900 per month for comprehensive services.

For precise and up-to-date pricing, it's advisable to contact Nexa directly, as costs can vary based on specific business requirements.

Key Features

• 24/7/365 Availability: Ensures that businesses never miss a call, regardless of the time or day.
• Bilingual Receptionists: Provides services in multiple languages to cater to a diverse customer base.
• Appointment Scheduling: Manages and schedules appointments directly, integrating seamlessly with business calendars.
• Lead Qualification: Screens and qualifies leads to ensure businesses focus on high-potential prospects.
• Integration with Business Tools: Seamlessly integrates with various communication, scheduling, and CRM platforms.

Statistics

• Customer Satisfaction: Nexa's services have contributed to a 15% increase in revenue for businesses using their services.
• Industry Experience: Nexa has a significant presence in the virtual receptionist industry, serving a wide range of sectors with tailored solutions.

Davinci Virtual

Company Overview

Davinci Virtual offers virtual office solutions, providing businesses with professional addresses, live receptionist services, and access to meeting spaces. With over 5,500 prime locations worldwide, Davinci enables companies to maintain a global presence without the overhead of physical offices.

Pricing

• Virtual Office Address: Starting at $50 per month, includes a professional business address and related services.

Key Features

• Professional Business Address: Establishes credibility with a prestigious address.
• Live Receptionist Services: Offers call answering, screening, and forwarding by professional receptionists.
• Meeting Spaces: Access to conference rooms and day offices as needed.
• Mail Forwarding: Handles mail receipt and forwarding services.
• Lobby and Directory Listings: Enhances business visibility within office locations.

Stats

• Global Reach: Services available in over 5,500 locations worldwide.

PATLive

Company Overview

PATLive is a U.S.-based provider of 24/7 live answering and virtual receptionist services, catering to businesses of all sizes. Their services are designed to enhance customer engagement and ensure no call goes unanswered.

Pricing

• Pay As You Go: $14.99 per month, with calls billed at $1.29 per minute.
• Monthly Plans: Range from $160 to $500 per month, depending on usage and specific business needs.

Key Features

• 24/7 Live Answering: Ensures professional receptionists around the clock answer all calls.
• Customizable Call Handling: Tailors call scripts and instructions to align with business requirements.
• Message Taking: Accurately records and delivers messages from callers.
• Appointment Scheduling: Manages and schedules appointments on behalf of businesses.
• Lead Collection: Captures potential customer information for follow-up.

Stats

• Established: Founded in 1990, with decades of experience in the industry.
• Employee Base: Employs between 201-500 professionals.

How to Choose the Right Answering Service for Your Business

Selecting the ideal answering service depends on various factors such as business size, industry requirements, and budget. Key aspects to consider include:

• 24/7 Availability: Does the service offer round-the-clock support?
• Integration with Webex: How seamlessly does it work with Cisco Webex features?
• Customization Options: Can you tailor scripts, call handling, and appointment scheduling?
• Scalability: Will the service adapt as your business grows?
• Pricing Structure: Does the cost align with your call volume and budget?

By evaluating these elements, businesses can choose a service that enhances communication efficiency while maintaining a professional customer experience.

The Future of Answering Services in Business Communications

With advancements in AI and cloud-based solutions, answering services are becoming more sophisticated. Features like AI-powered virtual assistants, automated transcription, and CRM integration are transforming how businesses manage customer interactions. As remote work and virtual collaboration grow, answering services will play a crucial role in streamlining communication, ensuring businesses remain accessible and responsive to their customers.

Conclusion

Choosing the right answering service for Cisco Webex can significantly enhance business operations by ensuring seamless communication and improved customer support. Whether you need 24/7 live receptionists, AI-powered automation, or custom call handling, the right service can help streamline workflow and boost productivity.

By considering key features, pricing, and integration capabilities, businesses can invest in a solution that meets their specific needs and scales with their growth.

FAQs

How to answer calls on Webex?

To answer calls on Webex, click the Answer button when a call notification appears. If using the Webex app, you can also press the green phone icon. On mobile, swipe to answer. For headsets, pressing the call button works too.

How do I set up Voicemail on Cisco Webex?

To set up voicemail on Cisco Webex, go to Settings > Calling > Voicemail in the Webex app. Follow the prompts to record a greeting and configure voicemail options. You can access messages via the Webex app or dial-in number.

What is Cisco WXCCE?

Cisco WXCCE (Webex Contact Center Enterprise) is a cloud-based customer service solution for handling large-scale contact center operations. It provides AI-driven routing, omnichannel support, and analytics for enhanced customer experience.

What is a Webex softphone?

A Webex softphone is a virtual phone within the Webex app that lets you make and receive calls over the internet without a physical desk phone. It supports VoIP, call forwarding, and integration with Cisco Webex Calling services.