Enhancing Customer Experience with the Top 8 Answering Services for RingCentral Contact Center

An answering service for RingCentral Contact Center enhances customer experience by ensuring every call is answered promptly, even during peak hours or after business hours. With features like automated call routing, live receptionists, and AI-powered responses, businesses can reduce wait times and improve satisfaction.

This seamless integration helps manage high call volumes efficiently while maintaining a professional and responsive communication system.

What is the Answering Service for RingCentral Contact Center

An Answering Service for RingCentral Contact Center ensures businesses never miss a call by providing live or automated responses. It seamlessly integrates with RingCentral, offering call routing, voicemail management, and AI-driven assistance. This improves response times and enhances customer satisfaction.

With 24/7 availability, the service manages high call volumes efficiently, reducing wait times and missed opportunities. It supports businesses in maintaining professionalism, streamlining workflows, and boosting overall productivity.

24/7 Availability and Smart Call Routing

An effective answering service ensures round-the-clock availability with intelligent call routing to the right agents or departments. This minimizes missed calls, enhances responsiveness, and improves customer satisfaction.

AI-Powered Automation and CRM Integration

AI-driven responses, voicemail handling, and CRM integration streamline workflows, allowing businesses to manage high call volumes efficiently. Automated features enhance productivity while maintaining a professional image.

Multilingual Support and Real-Time Monitoring

Providing multilingual support ensures accessibility for diverse customers, while real-time call monitoring helps maintain quality control and optimize customer interactions.

Top 8 Answering Service for RingCentral Contact Center

Here’s a structured breakdown of each answering service, including an overview, features, pricing, stats, and unique selling points:

Excel Answering Service

Excel Answering Service is a US-based provider specializing in 24/7/365 telephone answering, inbound call handling, and dispatching services. It caters to local businesses needing reliable customer communication support.

Features

• 24/7 live answering with trained agents
• Call forwarding and dispatching services
• Customizable scripts for brand consistency
• Message-taking and appointment scheduling
• Emergency call handling for urgent cases

Pricing

Pricing varies based on call volume and service level. Plans typically start at $49/month for basic answering services, with customized packages for high-volume businesses.

Stats

• Reduces missed calls by up to 90%
• Improves customer response times by 60%
• Helps businesses retain 30% more leads through professional call handling

Unique Selling Points

• Personalized service with industry-specific call handling
• Scalable plans for small businesses and enterprises
• US-based agents for high-quality customer interactions

Goodcall

Founded in 2024, Goodcall is a private company specializing in AI-driven phone answering services. The platform leverages conversational AI to manage incoming calls, providing businesses with an automated solution to handle customer inquiries efficiently.

Features

• Automates customer calls, handling inquiries and bookings seamlessly.
• Allows businesses to tailor the AI's replies to align with their specific requirements.
• Enables quick deployment without the need for specialized technical support.
• Seamlessly connects with existing business tools and databases for streamlined operation

Pricing

Pricing plans for Answering Service are as follows:

Starter - $59/month per agent

• Unlimited minutes and tokens
• 1 form & 1 logic flow
• 3 team members & 3 directory contacts
• 7 days of call & customer details
• 100 unique customers monthly ($0.50/customer after 100)

Growth - $99/month per agent

• Unlimited minutes and tokens
• 3 forms & 3 logic flows
• 9 team members & 25 directory contacts
• 30 days of call & customer details
• 250 unique customers monthly ($0.50/customer after 250)

Scale - $199/month per agent

• Unlimited minutes and tokens
• 25 forms & 25 logic flows
• 50 team members & 500 directory contacts
• Unlimited call & customer details
• 500 unique customers monthly ($0.50/customer after 500)

Unique Selling Points

• Reduces the need for human intervention, allowing staff to focus on more critical tasks.
• Caters to businesses of all sizes, from solo operators to large in-house call centers.
• Businesses can deploy the service swiftly without requiring an engineering team.
• The AI agent learns from interactions, improving responses over time.

Goodcall's AI answering service offers a modern solution for businesses seeking to enhance customer interaction efficiency while maintaining a high-quality experience.

VoiceNation

VoiceNation is a leading telephone answering service tailored for small businesses, offering 24/7 live call answering, real-time reporting, and a user-friendly mobile app. Known for fast setup, professional US-based receptionists, and high-quality customer support, VoiceNation helps businesses stay responsive while optimizing their call management.

Key Features

• 24/7 live answering with highly trained US-based receptionists
• Free setup within 24 hours for quick onboarding
• Custom answering scripts tailored to your business needs
• Smart app to manage calls, messages, and account settings
• Detailed reporting and forecasting for performance tracking

Pricing Plans

• Basic – $59/month for 20 minutes
• Business – $115/month for 50 minutes
• Pro – $279/month for 150 minutes
• Executive – $499/month for 300 minutes
• Enterprise – $889/month for 600 minutes

Unique Selling Points

• Fast, free setup – Start within 24 hours at no extra cost
• No long-term contracts – Flexible month-to-month plans
• Industry-leading mobile app – Manage calls and messages on the go
• Scalable plans – Suitable for businesses of all sizes
• High customer satisfaction – Trusted by thousands of small businesses

Prialto

Prialto is a managed virtual assistant service that provides businesses with highly trained remote executive assistants. Unlike traditional virtual assistant platforms, Prialto offers fully managed support, ensuring consistency, security, and high-quality service. It specializes in administrative tasks, sales support, and scheduling, catering to executives, entrepreneurs, and growing teams.

Key Features

• Dedicated Executive Assistants – Professionally trained assistants assigned to each client
• Fully Managed Service – Includes backup support, training, and quality control
• CRM & Productivity Tool Integration – Works seamlessly with Salesforce, HubSpot, Google Suite, Microsoft 365, and more
• Secure and Compliant – Enterprise-level security measures for data protection
• Scalable Support – Customizable services that grow with your business
• Task Automation & Reporting – Helps streamline workflows and track productivity

Pricing

Individual – $1,500 per unit/month

• 1-3 units
• 55+ hours of monthly support
• 1 member
• Individual process design
• Quarterly consultations
• Add more units as needed
• Setup fee (waived with annual contract)

Teams – $1,500 per unit/month

• 3+ units
• 165+ hours of monthly support
• 3+ members
• Team process design
• Monthly consultations
• Pooled resource benefits
• Discounts for contract duration

Enterprise – Custom Pricing

• 8+ units
• 440+ hours of monthly support
• 8+ members
• Extended, metrics-driven pilots
• Organization-wide process design
• Utilization and feedback reporting
• A dedicated cohort of assistants and inter-department resource-sharing
• Team Lead support
• Operational projects, one-off projects, and temporary workforce augmentation
• Contact for pricing and pilot design

Unique Selling Points

• Hands-on management – Prialto handles hiring, training, and performance monitoring, removing the burden from businesses
• Team-based approach – A backup team supports a primary assistant to ensure uninterrupted service
• Seamless integration – Works with various CRM, scheduling, and communication tools
• High-touch customer service – Personalized assistance with ongoing optimization
• Ideal for executives & small teams – Designed for professionals needing high-level administrative support without hiring full-time staff

Prialto is an excellent choice for businesses and executives looking for reliable, professional virtual assistants with managed oversight and seamless workflow integration.

PATLive

Since 1990, PATLive has been a trusted provider of live answering services, helping businesses manage customer support efficiently. With a user-friendly mobile app, businesses can track calls and access other services on the go.

Key Features

• 24/7 Live Answering: Professional receptionists handle calls around the clock.
• Mobile App: Easily track and manage calls from anywhere.
• Message Taking: Ensures important information is recorded and relayed.
• Appointment Scheduling: Helps businesses manage bookings efficiently.
• Billing & Payment Support: Assists with customer transactions.
• Bilingual Receptionists: Supports both English and Spanish-speaking customers.

Pricing Plan

Starter – $235/month

• Includes 75 minutes
• $2.25 per additional minute
• 1 phone number

Standard (Most Popular) – $415/month

• Includes 200 minutes
• $2.10 per additional minute
• 3 phone numbers

Premium – $650/month

• Includes 350 minutes
• $1.90 per additional minute
• 5 phone numbers

Pro – $1,050/month

• Includes 600 minutes
• $1.85 per additional minute
• 10 phone numbers

Unique Selling Points

• Flexible Pricing: Multiple plans cater to businesses of all sizes.
• Bilingual Support: Expands customer reach with English and Spanish-speaking receptionists.
• Mobile Accessibility: Manage and track calls seamlessly via the app.
• Comprehensive Services: Goes beyond call answering with scheduling, payment processing, and message-taking features.

Abby Connect

Abby Connect is a virtual receptionist service designed to help businesses manage calls efficiently while enhancing customer interactions as the self-proclaimed “#1 rated virtual receptionist,” it offers personalized answering services with bilingual support and a dedicated account representative for seamless communication.

Key Features

• Custom Answering Hours: Tailor call handling times to your business needs.
• Dedicated Account Representative: Ensures personalized support and account management.
• Bilingual Support: Receptionists assist customers in both English and Spanish.
• Voicemail & Text Message Support: Receive messages in multiple formats for convenience.
• Appointment Scheduling: Helps manage bookings and client interactions.

Pricing Plans

Essential – Ideal for small businesses

• $329/month (Up to 100 minutes)
• Small Receptionist Teams
• Spanish Answering Services Available
• Weekend Answering Included
• 24/7 Technical Support
• HIPAA Compliance Available
• Self-Managed Integrations
• 5 FAQs & 5 Contacts

Professional – Great for growing businesses

• $599/month (Up to 200 minutes)
• Small Receptionist Teams
• Spanish Answering Services Available
• Weekend Answering Included
• 24/7 Technical Support
• HIPAA Compliance Available
• Self-Managed Integrations
• 10 FAQs & 15 Contacts

Growth – Designed for scaling businesses

• $1,380/month (Up to 500 minutes)
• Small Receptionist Teams
• Spanish Answering Services Available
• Weekend Answering Included
• 24/7 Technical Support
• HIPAA Compliance Available
• Additional Integration Support
• 15 FAQs & Unlimited Contacts

Unique Selling Points

• Highly Rated Service: Marketed as the #1 rated virtual receptionist for customer satisfaction.
• Dedicated Support: Each account comes with a personal representative for a tailored experience.
• Bilingual Receptionists: Expand business reach with English and Spanish support.
• Scalable Plans: Multiple pricing tiers accommodate different business needs.
• Customizable Call Handling: Set answering hours to fit your schedule and preferences.

MAP Communications

MAP Communications is a telephone reception service offering 24/7 live answering by trained virtual receptionists. It caters to businesses of all sizes, from small firms to large enterprises needing call center services. With a money-back guarantee, businesses can try the service risk-free, making it a reliable option for professional call management.

Key Features

• Bilingual Receptionists: Supports both English and Spanish calls.
• Call Center Services: Scalable solutions for large businesses.
• CRM Integration: Seamlessly connects with customer management tools.
• Custom Messaging: Personalize responses and communications for clients.
• Appointment Scheduling: Helps manage bookings and customer engagements.
• Call Routing: Ensures calls are directed to the right person or department.

Pricing Plans

Pay-As-You-Go – Flexible option for businesses with varying call volumes

• $49.00/month (0 minutes)
• $1.37 per additional minute

Business (Most Popular) – Ideal for growing businesses

• $179.00/month (125 minutes)
• $1.30 per additional minute

Enterprise – Designed for larger teams

• $339.00/month (250 minutes)
• $1.28 per additional minute

Premium – Best for high call volume businesses

• $649.00/month (500 minutes)
• $1.28 per additional minute

Unique Selling Points

• 24/7 Availability: Round-the-clock answering services for businesses.
• Risk-Free Trial: A money-back guarantee ensures customer satisfaction.
• Scalable for Large Businesses: Offers call center services for high-volume needs.
• Bilingual Support: Expands reach with English and Spanish-speaking receptionists.
• CRM Integration: Enhances customer management and workflow efficiency.

Ruby Receptionists

Ruby Receptionists is a premium phone answering service that helps businesses maintain strong customer relationships. With a fully tailored approach, Ruby’s virtual receptionists assist in closing sales and enhancing customer satisfaction. Known for its friendly and professional service, Ruby has built a strong reputation for delivering high-quality customer interactions.

Key Features

• 24/7 Virtual Receptionists: Always available to answer calls professionally.
• Appointment Scheduling: Helps businesses manage client bookings efficiently.
• Hold Messages & Voicemails: Ensures important customer inquiries are not missed.
• Live Chat: Provides real-time assistance for website visitors.
• Order Taking: Supports e-commerce businesses with seamless order processing.
• Customer Support: Helps businesses enhance their client communication and satisfaction.

Pricing Plans

50 minutes per month – Ideal for startups

• $245/month
• Sign up | See details

100 minutes per month – Great for solo entrepreneurs

• $385/month
• Sign up | See details

200 minutes per month – Includes up to 200 receptionist minutes

• $705/month
• Sign up | See details

500 minutes per month (Most Popular) – Perfect for small businesses

• $1,695/month
• Sign up | See details

Unique Selling Points

• Fully Tailored Service: Custom solutions designed to fit each business’s unique needs.
• 24/7 Availability: Round-the-clock professional answering service.
• High-Quality Customer Experience: Well-trained, friendly receptionists enhance customer satisfaction.
• Live Chat & Order Processing: Expands beyond phone answering to support online sales and inquiries.
• Strong Reputation: Known for reliability and premium customer service.

Choosing the Right Answering Service for Your Business

Key Factors to Consider

When selecting an answering service, consider:

• Scalability
• Automation
• Security
• Cost

A service should handle increasing call volumes while maintaining efficiency through AI-driven automation. Security is essential to protect customer data, and pricing should align with your business budget without compromising quality.

In-House vs. Outsourced Answering Services

An in-house team provides direct control over customer interactions but can be expensive and resource-intensive.

Outsourcing ensures 24/7 professional call handling, reduces staffing costs, and improves efficiency.

The choice depends on your business size, call volume, and operational needs.

Optimizing Call Management with RingCentral

Integrating an answering service with RingCentral enhances efficiency through AI-driven call routing and CRM synchronization. Regular performance monitoring and staff training help maintain service quality. Leveraging automation and analytics ensures seamless customer interactions and reduces missed calls.

Final Words

Selecting the right answering service for RingCentral Contact Center depends on your business needs, budget, and customer service goals. Whether you choose a virtual receptionist, managed virtual assistant, AI-powered phone answering, or a full call center solution, each service enhances call management, improves response times, and ensures a professional customer experience.

FAQs

Does RingCentral offer answering services?

Yes, RingCentral provides auto-receptionist services, call forwarding, and live receptionist support through integrations.

Does RingCentral have a contact center?

Yes, RingCentral Contact Center is a cloud-based solution with AI-powered routing, IVR, and omnichannel support for businesses.

What service does RingCentral use?

RingCentral uses VoIP for calls, AI-driven automation, video conferencing, team messaging, and cloud-based phone systems.

How to answer calls on RingCentral?

You can answer calls via the RingCentral app on desktop/mobile, a desk phone, or by setting up call forwarding to another number.