2025 Guide: Top-Rated 7 Best Answering Service for Insurance Needs

Insurance companies face a constant influx of client calls—whether it's about policy inquiries, claims processing, or emergency support. The steady ring of the phone can be both encouraging and overwhelming. While it signals active engagement, it can also stretch your resources thin.

That's where finding the Best Answering Service for insurance becomes crucial. A specialized answering service enhances communication efficiency and ensures no client is left waiting.

What Is the Best Answering Service for Insurance Companies?

An answering service tailored for insurance companies is more than just a call center. It's a professional extension of your team that handles client calls, manages claims intake, supports policy updates, and provides around-the-clock assistance.

By partnering with the Best Answering Service for insurance—one that understands the intricacies of the industry—you maintain strong client relationships and never miss an opportunity to serve.

How an Answering Service Can Improve Insurance Claims Management

• Streamlined Claims Intake: Trained agents gather essential information during the initial call, setting the stage for a smoother claims process.
• Faster Response Times: Dedicated support ensures clients receive prompt attention, enhancing their satisfaction and trust.
• Emergency Call Handling: Immediate action during urgent situations helps uphold a high standard of service when it matters most.

Best 7 Answering Service for Insurance

InsureCall

InsureCall, established in 2012 and based in Atlanta, Georgia, is designed specifically for insurance companies, providing tailored services that address the unique challenges of the industry.

Stats & Figures

According to InsureCall's current statistics:

• They serve over 375 insurance agencies nationwide and process approximately 900,000 calls per year.
• Their data shows that 89% of calls are answered within 18 seconds
• Their automated systems have reduced call abandonment rates by 70% for their clients.
• InsureCall agents have completed over 130,000 hours of insurance-specific training, and the company maintains a 93% accuracy rate for claims information collection.

Features

• Insurance-Specific Call Handling: Agents trained in insurance terminology and protocols.
• Policy Support: Assists clients with policy questions and updates.
• Claims Management: Facilitates the initial claims process for a seamless experience.
• Emergency Dispatching: Quickly routes urgent calls to the appropriate personnel.

Pricing

InsureCall's pricing structure includes three main tiers:

• Essentials plan at $125 monthly with 75 minutes included, ideal for small agencies
• The Professional plan at $225 monthly with 150 minutes, featuring advanced call routing and claims intake protocols.
• The Premium plan at $375 monthly with 300 minutes, offering dedicated agents and custom integration with your claims management software.
• Each additional minute costs between $1.65-$2.10 depending on your plan level.

Why Choose InsureCall

With a focus on policyholder communication and support, InsureCall becomes an integral part of your team, ensuring clients receive the attention they deserve.

GoodCall

GoodCall stands out as the premier choice for insurance professionals seeking a comprehensive answering solution. Founded in 2024 and available in California, Egypt, Pennsylvania, Washington, and Virginia, offering 24/7 live answering, ensuring your clients always reach a real person, not a machine.

Stats & Figures

According to GoodCall's official data, they handle over 1 million insurance-related calls annually, with an average answer time of 11 seconds.

• Their client retention rate stands at an impressive 95%, significantly above the industry average.
• In their most recent customer satisfaction survey, 97% of callers rated their experience with GoodCall as "excellent" or "very good."

Features

• 24/7 Live Answering: Guarantees every call is answered promptly, day or night.
• Claims Support: Agents handle claims inquiries with empathy and efficiency.
• Policy Management: Assists clients with policy updates and information requests.
• Emergency Call Handling: Provides immediate response for urgent situations.
• Lead Qualification: Screens and qualifies potential leads to help grow your business.
• Regulatory Compliance: Adheres strictly to insurance industry regulations to protect your business.

Pricing

• GoodCall offers tiered pricing plans starting at $99 per month for their Basic package, which includes 50 minutes of call time and basic message taking.
• Their Professional plan at $199 monthly provides 100 minutes with additional features like claims intake protocols and emergency call routing.
• For larger agencies, the Enterprise package at $349 monthly offers 250 minutes with full claims support, custom scripts, and dedicated agents familiar with your business.
• All plans include 24/7 coverage, and additional minutes can be purchased at competitive rates ($1.75-$2.25 per minute, depending on volume).

Why Choose GoodCall

By focusing exclusively on insurance call management, GoodCall ensures your clients receive knowledgeable and professional assistance every time they call. Their dedicated approach enhances client satisfaction and frees up your team to focus on critical tasks.

Nexa Insurance – Your Partner for the Best Answering Service for Insurance

Nexa Insurance, founded in 2008 and headquartered in Phoenix, Arizona, combines advanced technology with personalized service, offering a robust solution for insurance companies.

Stats & Figures

According to Nexa's official reporting,

• They have demonstrated impressive growth, with a 37% increase in client base over the past three years.
• Their platform handles more than 1.6 million insurance-related calls annually across all 50 states.
• Statistical analysis shows that Nexa-supported agencies experience a 30% reduction in missed calls and a 45% improvement in lead conversion rates.
• Their bilingual support team handles over 220,000 Spanish-language calls annually, with 99% of these calls resolved without escalation.

Features

• 24/7 Answering Service: Ensures no call goes unanswered.
• Claims Intake: Collects essential information to kickstart the claims process.
• Policy Inquiries: Addresses client questions promptly.
• Lead Generation: Helps identify and nurture potential new clients.
• Bilingual Support: Provides services in multiple languages to cater to a diverse clientele.

Pricing

Nexa Insurance offers a flexible pricing model with three primary plans:

• Standard ($149/month for 100 minutes)
• Advanced ($249/month for 200 minutes)
• Premium ($399/month for 350 minutes)

All plans include their core features, while Advanced and Premium add specialized insurance scripts, priority call handling, and detailed reporting. The Premium plan also includes dedicated account management and custom API integration with major insurance platforms.

Why Choose Nexa Insurance

Their blend of live answering and advanced call handling solutions is designed to enhance client interactions and streamline your operations.

AnswerPro for Insurance

AnswerPro for Insurance, founded in 2011 and headquartered in Denver, Colorado, delivers expert call handling tailored for insurance companies, helping you provide exceptional service to your clients.

Stats & Figures

According to AnswerPro's current data,

• They have established themselves as a reliable partner for over 425 insurance agencies across the country.
• Their system processes approximately 1 million insurance-related calls annually with a 99.8% uptime record.
• According to their internal metrics, AnswerPro has helped clients reduce operational costs by an average of 25% compared to in-house answering solutions.
• Their claims intake process has been optimized through data analysis of over 80,000 claims calls, resulting in a 43% reduction in processing time.

Features

• Call Answering: Professional agents manage incoming calls with a personalized touch.
• Emergency Support: Ensures urgent calls are promptly addressed.
• Claims Intake: Facilitates the initial steps in the claims process.
• Appointment Scheduling: Streamlines scheduling for consultations and policy reviews.

Pricing

AnswerPro offers a transparent pricing model with three main packages:

• Starter ($115/month for 70 minutes)
• Business ($195/month for 140 minutes)
• Executive ($345/month for 250 minutes)

Each plan includes 24/7 coverage, message taking, and basic call routing. The Business and Executive plans to add features such as appointment scheduling, custom greeting scripts, and emergency protocols.

Why Choose AnswerPro

With agents trained in insurance-specific scenarios, AnswerPro enhances client interactions and supports your business growth.

Specialty Answering Service (SAS) for Insurance

Specialty Answering Service (SAS), established in 1999 and based in King of Prussia, Pennsylvania, provides affordable and professional services tailored to the needs of insurance businesses.

Stats & Figures

According to SAS's current statistics, with over two decades of experience, they currently serve more than 520 insurance-related businesses and handle approximately 1.9 million insurance calls annually.

• Their system maintains a 99.95% uptime rate, with redundant facilities ensuring business continuity during emergencies.
• SAS reports that their insurance clients experience a 36% increase in lead capture rates and a 29% improvement in customer satisfaction scores after implementing their services.
• Their specialized training program includes 85+ hours of insurance-specific education for all agents, resulting in a 97% first-call resolution rate for standard policy inquiries.

Features

• 24/7 Live Answering: Ensures clients can reach you at any time.
• Claims Processing Support: Assists with gathering necessary information for claims.
• Insurance Lead Capture: Helps grow your client base through effective call handling.
• Customer Service Solutions: Enhances client satisfaction with friendly, knowledgeable agents.

Pricing

SAS offers one of the most flexible pricing structures in the industry with four primary plans:

• Starter ($89/month for 50 minutes)
• Growth ($159/month for 100 minutes)
• Professional ($259/month for 200 minutes)
• Enterprise ($399/month for 350 minutes)

All plans include 24/7 coverage and their core insurance features. Additional minutes cost between $1.70-$2.15, depending on your plan. SAS stands out with its "Build Your Own Plan" option, allowing you to select only the features you need with transparent pricing:

• Basic answering ($85 base fee)
• Claims intake protocols (+$35/month)
• Emergency call handling (+$45/month)
• Appointment scheduling (+$30/month)
• Lead qualification (+$40/month)

Why Choose SAS

Their focus on affordability without sacrificing quality makes SAS an attractive option for insurance companies seeking reliable answering services.

VoiceNation Insurance Solutions

VoiceNation Insurance Solutions, founded in 2002 and headquartered in Atlanta, Georgia, delivers professional answering services ideal for insurance companies aiming to enhance client communication.

Stats & Figures

According to VoiceNation's current data,

• They have established a strong presence in the insurance answering service market, supporting over 340 insurance agencies nationwide.
• Their platform processes more than 1.2 million insurance-related calls annually, with an impressive average answer time of just 10 seconds.
• According to their client data, agencies using VoiceNation experience a 40% reduction in missed calls and a 33% increase in after-hours lead generation.
• Their multilingual support team handles approximately 270,000 non-English calls per year across 12 different languages, with Spanish accounting for 80% of these interactions.
• During peak disaster periods, VoiceNation has successfully managed call volume increases of up to 500% while maintaining a 96% service level.

Features

• 24/7 Live Answering: Guarantees every call is answered.
• Bilingual Support: Accommodates clients who prefer to communicate in their native language.
• Policy Information Management: Assists clients with policy questions and updates.
• Emergency Call Routing: Ensures urgent matters are directed to the appropriate team members promptly.

Pricing

VoiceNation offers a straightforward pricing structure with plans starting at $56 per month for 20 minutes of call time.

• Their Standard plan at $139/month includes 100 minutes
• The Professional plan at $249/month provides 200 minutes with additional features like custom call scripts and detailed reporting.
• Their Premium solution at $399/month includes 350 minutes with advanced features such as dedicated agents and priority call handling.
• Additional minutes are billed at $1.75-$2.20, depending on your plan.

Why Choose VoiceNation

By offering high-quality, personalized service, VoiceNation helps you maintain strong relationships with your clients.

Continental Message Solutions (CMS) for Insurance

Continental Message Solutions (CMS), established in 1997 and based in Columbus, Ohio, specializes in handling insurance calls with responsiveness and professionalism.

Stats and Figures

According to CMS's current statistics, they have built a solid reputation in the insurance answering service industry over their 25+ years of operation.

• They currently serve more than 475 insurance-related businesses across 45 states.
• Their performance metrics are impressive, with 94% of calls answered within 14 seconds and a call abandonment rate of just 1.1%, well below the industry average.
• CMS agents undergo a rigorous 125-hour insurance training program, resulting in a 98% accuracy rate for claims information collection.
• Their emergency response system has been tested through multiple natural disasters, successfully managing a 400% increase in call volume during recent crisis events.
• Independent audits show that CMS clients experience a 35% reduction in operational costs compared to maintaining in-house after-hours staff.

Features

• Insurance-Specific Call Management: Agents trained in the nuances of insurance communication.
• Claims Support: Facilitates efficient claims intake and processing.
• Emergency Response Handling: Provides immediate assistance during critical situations.
• Message Forwarding: Ensures important information reaches the right person quickly.

Pricing

CMS offers a competitive pricing structure designed specifically for insurance agencies.

• Basic package starts at $119/month for 75 minutes.
• Advanced package at $219/month includes 150 minutes and additional features like custom call scripts and basic CRM integration.
• Premium solution at $379/month provides 300 minutes with comprehensive features, including dedicated account management and specialized disaster response protocols.
• Additional minutes are billed at $1.80-$2.25 based on your selected plan.

Why Choose CMS

With a deep understanding of the insurance industry, CMS enhances your communication processes and supports your commitment to client service.

How to Choose the Best Answering Service for Your Insurance Business

Selecting the Best Answering Service for insurance is crucial for maintaining client satisfaction and streamlining operations. Here's how to make an informed decision:

• Evaluate Your Needs: Identify the services you require—whether it's claims support, policy management, or 24/7 availability. Understanding your priorities will guide your choice.
• Check for Industry Experience: Choose providers familiar with the insurance industry. Their knowledge of terminology and protocols ensures smoother interactions.
• Ensure Compliance: Verify that the service adheres to legal and regulatory standards pertinent to insurance communication, safeguarding your business from potential liabilities.
• Review Integration Capabilities: Ensure the service can integrate seamlessly with your existing insurance management software, such as Applied Epic or Vertafore. This compatibility enhances efficiency and data accuracy.
• Analyze Pricing and Plans: Consider your budget and look for transparent pricing. Assess whether the provider offers flexible plans that can scale with your business.

Prioritizing these factors will help you select an answering service that not only meets your operational needs but also enhances your clients' experiences with your company.

Final Words

In the competitive world of insurance, exceptional client communication sets you apart. Partnering with the Best Answering Service for insurance—one that understands your industry—can transform how you interact with clients, manage claims, and grow your business. By choosing a provider that aligns with your needs and values, you're investing in a solution that supports your success today and in the future.